The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

Kent B2B Ashford International Hotel Front View

Jun 12

Document360 at Kent B2B Ashford Event 2018 – A Recap

Kent B2B Ashford is a prime opportunity for businesses in Kent (United Kingdom) to connect with organisations of all sizes and in all sectors, showcase

By Rochelle Saldanha
Knowledge Base Analysis

Jun 5

Knowledge Base Analysis of 8 Top SaaS Companies

In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the SaaS industry We’ll zero in on features that are common to

By Catherine Heath
GDPR Compliance

May 31

GDPR Update: How We’re Taking Care of Your Data

If you’re based in the European Union, your email inbox is probably jam-packed with Updated Privacy Policy emails at the moment And for good reason Every

By Gowri Ramkumar
Knowledge Base Benefits

May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben
Hubspot KB Teardown - Feature Image

May 23

Tear Down of Hubspot Terrifically Comprehensive Knowledge Base

Introduction In this post, we’ll do a tear down of Hubspot’s knowledge base for their range of inbound marketing and sales software Hubspot dominates in

By Catherine Heath
Incredible Knowleldge Base - Feature Image

May 17

How to Write an Incredible Knowledge Base Article

The usability of your knowledge base depends on how you organize information and how clear your articles are Putting things in the right place is the key to

By Christina Comben
Write the Docs Portland 2018 Conference Feature Image

May 15

Recap of Write the Docs Portland Conference 2018

2018 marked the sixth year of Write the Docs Portland conference, which is an event targeted solely at documentarians Originally starting life as a

By Catherine Heath
Knowledge Base Statistics-Feature Image

May 8

14 Statistics that Will Convince You to Create a Knowledge Base

Since 2017, millennial have become the largest generation worldwide If you haven’t prepared your business to face the challenges that come with this

By Christina Comben
Stripe feature image

May 1

Tear Down of Stripe’s Legendary Developer Knowledge Base

In this post, we’re going to do a tear down of the Stripe's knowledge base Stripe’s knowledge base has been a key factor in their growth to an estimated

By Catherine Heath
Search documentation Featured Image Document360

Apr 24

How to Understand What Your Customers are Searching for in Your Documentation

Your documentation is a valuable source of information for both your staff and your clients Every tutorial, “how-to” article and guide that you curate

By Christina Comben