9-Customer-Support-Faux-Pas-That-Enrage-Customers

Mar 19

9 Customer Support Faux Pas That Enrage Customers (And What To Do About Them)

If you spend any time at all on Reddit, you can easily find many examples of customer support incidents that have enraged customers. They are willing to share...

By Document360 Team
the power of customer-support-to-build-loyalty

Feb 28

Transform Haters Into Advocates: The Power Of Customer Support To Build Loyalty

You may not think of customers complaining as a reason to celebrate. But today’s most successful brands like Buffer and Wistia understand the power of...

By Document360 Team
8-reasons-company-fails

Feb 22

8 Reasons That Companies Fail To Adopt Self-Service Support (plus remedies)

You know the value of adopting a self-service support strategy, and yet companies are struggling to implement them successfully. 71% of customers now expect...

By Document360 Team
SaaSConferences

Jan 22

Top 10 Must-Attend International SaaS Conferences in 2020 and Why?

The Global SaaS estimated to be worth $130 billion in 2020. In the wake of the success of companies such as Salesforce, Dropbox, Slack and more, the industry...

By Pradeepa somasundaram
customer-support-practices-quick-guide-Document360

Dec 19

Top Email Software to Advance Your Customers’ Knowledge Base

Growing a business online is a challenge that requires nurturing overtime to garner leads who stick and continue giving business for a long time. Finding the...

By Christeen Paul

Nov 29

What to put beneath your support— HelpCenter (+Examples)

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improving features of customer support only the best...

By Pradeepa somasundaram
In-app-assistance-Document360

Nov 1

Need Help? Sort it with the In-App assistance

Document360 has a variety of user-friendly support features to make sure that your prospect/ customer get the help from your product Knowledgebase. Why do you...

By Pradeepa somasundaram
Saastock 2019 dublin

Oct 21

#SaaStock19 recap: 7 steps to stand out Success

SaaStock'19 experience is an archival piece to share with the community. As expected the conference was exactly the confidence booster to gain authority in the...

By Pradeepa somasundaram

Sep 5

What the Modern Customer Expects From SAAS Customer Support

When it comes to operating a SAAS company, it's critical that the right support is available to customers after they've initially signed up. Engaging in the...

By Document360 Team

Sep 2

5 Great Ways to Develop Top-Quality SAAS Customer Support

Customer support lies at the heart of your SAAS business. As the means by which your customers engage when they need you most, SAAS customer support plays a...

By Document360 Team