Jul 17

Why Defining Your SAAS Customer Support Metrics Is Key to Success

In the modern commercial world, measurement is critical Whether it’s measurement of growth, success, efficiency or output, you need the ability to

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Jul 15

5 SAAS Customer Support Costs You Can’t Afford to Ignore

Delivering high-quality customer support in the SAAS model plays a major role in determining its success or failure As SAAS businesses require good customer

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Jul 11

The Secrets to Reducing Your SAAS Customer Support Costs

It’s no secret that to deliver good SAAS customer support, it costs money, at times, a lot of money Now of course, it depends what you’re selling, the

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Jul 10

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Agent Level

When it comes to measuring your businesses’ SAAS customer support metrics, you need to take a data-driven approach To identify how your team members are

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Jul 9

How to Manage Your SAAS Customer Support Costs

When it comes to running a profitable SAAS business, or any business for that matter, it’s essential customer support costs are regularly monitored,

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Jun 28

5 Ways Customer Service Skills Influence Your Bottom Line

Let’s get down to the facts, good customer service skills can make or break a business In fact, they’re often the difference between long-term success and

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Jun 17

Why Customer Service Skills are critical to your business success in 2019

It should come as no surprise that customer service plays a key role in almost everything you do Your customers are your revenue and what keeps your business

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Jun 14

The Role of Customer Service in the Digital World

Welcome to the digital era A world where the majority of people, prospects, and customers spend their time in front of a screen As technology and culture have

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Jun 14

How Knowledge Management Reduces Your Service Costs

Knowledge management is so important that 95% of CEOs consider it a critical part of their company In fact, enterprises like British Petroleum attribute as

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May 24

How Knowledge Management Can Help You and Your Customers

Effective knowledge management is becoming a priority for decision-makers in different industries 58% of companies are planning to reinvest in knowledge

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