Hosting knowledge base

Jul 7

Create Stunning Online User Documentation With Document360

A user manual is a great tool for any product. It answers simple questions about usage, helps guide new users for their first steps – and it’s obsolete as...

By Pradeepa somasundaram
9-Customer-Support-Faux-Pas-That-Enrage-Customers

Jun 30

Should You Host Your Own Knowledge Base?

Introduction So you’ve decided a knowledge base is right for your company. A knowledge base offers you unprecedented control over your user documentation...

By Document360 Team

May 11

Why do SaaS companies rely on a customer knowledge base to get it right?

Introduction  Believe it or not, customer service is the core of how you make money in the software industry. More so than just having an excellent product,...

By Document360 Team

Apr 30

How these Top SaaS companies deliver market-leading customer support

The environment moves incredibly fast in the software world. Customer support always has to keep pace. Customers are using our apps online, which leads them to...

By Document360 Team
9-Customer-Support-Faux-Pas-That-Enrage-Customers

Mar 19

9 Customer Support Faux Pas That Enrage Customers (And What To Do About Them)

If you spend any time at all on Reddit, you can easily find many examples of customer support incidents that have enraged customers. They are willing to share...

By Document360 Team
the power of customer-support-to-build-loyalty

Feb 28

Transform Haters Into Advocates: The Power Of Customer Support To Build Loyalty

You may not think of customers complaining as a reason to celebrate. But today’s most successful brands like Buffer and Wistia understand the power of...

By Document360 Team
8-reasons-company-fails

Feb 22

8 Reasons That Companies Fail To Adopt Self-Service Support (plus remedies)

You know the value of adopting a self-service support strategy, and yet companies are struggling to implement them successfully. 71% of customers now expect...

By Document360 Team
SaaSConferences

Jan 22

Top 10 Must-Attend International SaaS Conferences in 2020 and Why?

The Global SaaS estimated to be worth $130 billion in 2020. In the wake of the success of companies such as Salesforce, Dropbox, Slack and more, the industry...

By Pradeepa somasundaram
customer-support-practices-quick-guide-Document360

Dec 19

Top Email Software to Advance Your Customers’ Knowledge Base

Growing a business online is a challenge that requires nurturing overtime to garner leads who stick and continue giving business for a long time. Finding the...

By Christeen Paul

Nov 29

What to put beneath your support— HelpCenter (+Examples)

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improving features of customer support only the best...

By Pradeepa somasundaram