style-guide-for-knowledgebase

Jan 8

Creating the Perfect Style Guide for your SaaS Knowledge Base

Introduction An important part of writing support documentation is how you present it to your users. Why Surely only content matters. The reason...

By Document360 Team
customer-support-practices-quick-guide-Document360

Dec 19

Top Email Software to Advance Your Customers’ Knowledge Base

Growing a business online is a challenge that requires nurturing overtime to garner leads who stick and continue giving business for a long time. Finding the...

By Christeen Paul

Nov 29

What to put beneath your support— HelpCenter (+Examples)

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improving features of customer support only the best...

By Pradeepa somasundaram
In-app-assistance-Document360

Nov 1

Need Help? Sort it with the In-App assistance

Document360 has a variety of user-friendly support features to make sure that your prospect/ customer get the help from your product Knowledgebase. Why do you...

By Pradeepa somasundaram

Oct 29

Product Hunt Launch - The D-Day preparation!

If you are reading this post, I’m assuming you are in the process of preparing for your Product Hunt launch and going through all the articles available on...

By Saravana Kumar
Saastock 2019 dublin

Oct 21

#SaaStock19 recap: 7 steps to stand out Success

SaaStock'19 experience is an archival piece to share with the community. As expected the conference was exactly the confidence booster to gain authority in the...

By Pradeepa somasundaram
Write the Docs Prague

Sep 16

How to write the perfect error message- WritetheDocs 2019, Prague

We are honored to partner with #writethedocs, Prague. This year is very important for us in achieving the biggest milestones in our business journey and laying...

By Pradeepa somasundaram

Sep 5

What the Modern Customer Expects From SAAS Customer Support

When it comes to operating a SAAS company, it's critical that the right support is available to customers after they've initially signed up. Engaging in the...

By Document360 Team

Sep 2

5 Great Ways to Develop Top-Quality SAAS Customer Support

Customer support lies at the heart of your SAAS business. As the means by which your customers engage when they need you most, SAAS customer support plays a...

By Document360 Team

Aug 19

How Social Media Helps Deliver Great Customer Support

Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, Pinterest, the list goes on and on – there are now more ways than...

By Document360 Team