Oct 29

Product Hunt Launch - The D-Day preparation!

If you are reading this post, I’m assuming you are in the process of preparing for your Product Hunt launch and going through all the articles available on...

By Saravana Kumar
Saastock 2019 dublin

Oct 21

#SaaStock19 recap: 7 steps to stand out Success

SaaStock'19 experience is an archival piece to share with the community. As expected the conference was exactly the confidence booster to gain authority in the...

By Pradeepa somasundaram
Write the Docs Prague

Sep 16

How to write the perfect error message- WritetheDocs 2019, Prague

We are honored to partner with #writethedocs, Prague. This year is very important for us in achieving the biggest milestones in our business journey and laying...

By Pradeepa somasundaram

Sep 5

What the Modern Customer Expects From SAAS Customer Support

When it comes to operating a SAAS company, it's critical that the right support is available to customers after they've initially signed up. Engaging in the...

By Document360 Team

Sep 2

5 Great Ways to Develop Top-Quality SAAS Customer Support

Customer support lies at the heart of your SAAS business. As the means by which your customers engage when they need you most, SAAS customer support plays a...

By Document360 Team

Aug 19

How Social Media Helps Deliver Great Customer Support

Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, Pinterest, the list goes on and on – there are now more ways than...

By Document360 Team

Aug 12

The Best Customer Support Tools to Achieve Business Success

Good customer support can go a long way. We all know what it’s like to fall victim to a negative customer experience, so when it comes to your own business...

By Document360 Team

Aug 8

The Essential Customer Experience Support Tools You Need to Deliver Customer Satisfaction

Companies often talk about ‘customer experience’ these days, and less about customer service. What is customer experience And how can you find the right...

By Document360 Team

Jul 25

The Critical Role of Online Customer Support Tools

We’ve reached a point in consumerism where customer support is ready and primed for innovation. Customers are looking for more seamless and easier user...

By Document360 Team

Jul 24

The Role of Metrics in SAAS Customer Support

Data makes the world go round, or so they say, and they’re not wrong. A data-driven approach is now the key to success across the majority of SAAS...

By Document360 Team