Apr 23

Best Document Collaboration Tools for Growing Teams

Companies around the world lose an average of $11,000 per employee each year due to poor communication and collaboration Effective cooperation can bring a huge

By Tom Hooker

Apr 12

Top 5 Customer Feedback Tools Compared

Customer feedback is as important to your business as the products you sell Without it, you’re operating blind when it comes to your marketing, sales,

By Jade Emmons

Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 18 trillion US dollars to low productivity each year This can happen for a variety of reasons

By Tom Hooker

Mar 26

14 essential customer service skills that drive business growth

A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents Customer

By Catherine Heath

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers Delving into your data and analytics will get you so far, but to

By Jade Emmons

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses In most cases, SaaS companies charge their customers on a monthly

By Tom Hooker

Feb 18

3 Crucial Disadvantages to HelpNDoc Help Authoring Tool

HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documentation It’s typically aimed at customers who are at least

By Catherine Heath

Feb 16

What Is SaaS Customer Support?

Around 85% of executives believe that delivering a great experience gives companies an advantage over the competition And, 82% of B2B buyers agree that

By Tom Hooker

Feb 15

What is Customer Churn and 9 Proven Ways to Reduce It

Customer churn also referred to as customer attrition, is a business metric that directly represents the number of customers that stop being your customers

By Noel Ceta

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70% On the contrary, the chances of reeling in a new client are as low as 5% Both of these

By Tom Hooker