Sep 18

The Expert’s Guide To Create A Self-Service Knowledge Base

knowledge base (noun) a compendium of self-service information that is available to draw on. Being in the software-as-a-service [SaaS] arena,...

By Document360 Team
Customer service software - Document360

Aug 28

10 Winning Customer Service Support Tools

Customer service is probably the most crucial thing to get right with a business – particularly when it’s in the business’s name. Software as a Service...

By Document360 Team

Jun 30

Should You Host Your Own Knowledge Base?

Introduction So you’ve decided a knowledge base is right for your company. A knowledge base offers you unprecedented control over your user documentation...

By Document360 Team

May 11

Why do SaaS companies rely on a customer knowledge base to get it right?

Introduction  Believe it or not, customer service is the core of how you make money in the software industry. More so than just having an excellent product,...

By Document360 Team

Apr 30

How these Top SaaS companies deliver market-leading customer support

The environment moves incredibly fast in the software world. Customer support always has to keep pace. Customers are using our apps online, which leads them to...

By Document360 Team

Apr 17

How a Self-Service Knowledge Base is the Key to Scaling your SaaS Startup

What’s the best of all problems for a startup to have We’d say it’s when there are too many customers. However, while a politician would be foolish to...

By Document360 Team

Apr 10

Earn the Everlasting Trust of your Customers with a Self-Service Knowledge Base

Trust is that feeling you get when the takeaway service you’ve been ordering from for years delivers delicious, well-prepared dishes every time. Or, maybe...

By Pradeepa somasundaram

Mar 19

9 Customer Support Faux Pas That Enrage Customers (And What To Do About Them)

If you spend any time at all on Reddit, you can easily find many examples of customer support incidents that have enraged customers. They are willing to share...

By Document360 Team
the power of customer-support-to-build-loyalty

Feb 28

Transform Haters Into Advocates: The Power Of Customer Support To Build Loyalty

You may not think of customers complaining as a reason to celebrate. But today’s most successful brands like Buffer and Wistia understand the power of...

By Document360 Team

Feb 22

8 Reasons That Companies Fail To Adopt Self-Service Support (plus remedies)

You know the value of adopting a self-service support strategy, and yet companies are struggling to implement them successfully. 71% of customers now expect...

By Document360 Team