style-guide-for-knowledgebase

Jan 11

Creating the Perfect Style Guide for your SaaS Knowledge Base

Introduction An important part of writing support documentation is how you present it to your users. Why Surely only content matters. The reason...

By Document360 Team

Jan 3

Recap of 2019 — Document360

Can it really be December already It’s hard to believe that Christmas is only a week away from today! Where has 2019 gone With only a few weeks left in...

By Pradeepa somasundaram

Dec 2

Using a Knowledge Base To Drive SaaS Business Growth

If you run or work in a SaaS business, you may be well aware that the competition in your sector is getting harder and harder. With new SaaS products and...

By Document360 Team
Nasscom

Nov 15

Insights from NASSCOM Product Conclave: 2019

India's fast-growing product ecosystem gaining global validation. The theme of NASSCOM Product Conclave is focused on core strategies to scale up the...

By Venkatraman Chandrasekaran
Saastock 2019 dublin

Oct 21

#SaaStock19 recap: 7 steps to stand out Success

SaaStock'19 experience is an archival piece to share with the community. As expected the conference was exactly the confidence booster to gain authority in the...

By Pradeepa somasundaram
Saastock2019 attendee guide

Sep 26

Complete Attendee Guide to SaaStock2019,Dublin

SaaStock is a three-day conference and it is Europe’s top B2B SaaS event which focuses on the business of building and scaling B2B Software as a Service...

By Pradeepa somasundaram

Sep 5

What the Modern Customer Expects From SAAS Customer Support

When it comes to operating a SAAS company, it's critical that the right support is available to customers after they've initially signed up. Engaging in the...

By Document360 Team

Sep 2

5 Great Ways to Develop Top-Quality SAAS Customer Support

Customer support lies at the heart of your SAAS business. As the means by which your customers engage when they need you most, SAAS customer support plays a...

By Document360 Team

Jul 22

SAAS Customer Support Best Practices Quick Guide

Delivering good SAAS customer support is key to long-term success. That much is certain. Using a recurring payment model where customer value is extracted...

By Document360 Team

Jul 19

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Management Level

It should go without saying, but SAAS Customer Support Metrics play a key role across multiple tiers of your business. The very best use data in every business...

By Document360 Team