Should I Use Markdown Editor

Mar 27

What If You’d Switch To A Knowledge Base Instead of Wiki?

Introduction There it is, sitting at the bottom of your projects list, always getting pushed down to a lower and lower priority. The company wiki. An...

By Document360 Team
Open-Source-Help-Authoring-tools-The-Pros and Cons

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service. A crucial part of this is providing documentation to help people use it and to troubleshoot. Creating these...

By Jade Emmons
Most Popular Help Authoring Tools Compared

Jan 14

The Most Popular Help Authoring Tools Compared

Help Authoring Tools are an important category of software since they allow you to produce and maintain help content for your business. They are typically...

By Catherine Heath
what is a knowledge base

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet. At first, it was a term used to describe any complex data...

By Noel Ceta
open source knowledge base software compared to saas

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects. As a result, companies are interested in finding out more about open source knowledge base...

By Jade Emmons

Sep 6

The Biggest Drawbacks of Using Wiki as Knowledge Base Software

Make no mistake. Wiki software is an excellent collaboration tool that allows you to find, share, and store your company information. Among the pros of using...

By Christina Comben

Jul 17

Disadvantage of Using Free Knowledge Base Software for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base...

By Catherine Heath

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build a company knowledge base. There are some good reasons to do so, but also...

By Catherine Heath

Jun 27

What Value Does an Independent SaaS Knowledge Base Software Like Document360 Provide?

In one of our recent follow-up emails with a potential prospect, we received the following response.  "I think it's a good start for an online...

By Saravana Kumar