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Frequently Asked Questions

  • What is the difference between a team account and a reader account?

    A team account is anyone in your project who are assigned a contribution role such as “Owner”, “Editor”. Whereas, a reader account is anyone who is given access to the private project just to read the content after logging in. For public projects (accessible on the internet, like a product Knowledge Base), anyone can access it, the only restriction is on the number of page visits per project per month, which varies between different pricing tiers.

  • You can think of a project as a complete Knowledge Base (public or private). A project can have its team accounts, a custom domain, readers (if private project), its branding, logo, color theme, so on. Document360 allows you to have multiple projects.

    For Instance, you have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). Please note, the pricing above is per project.

  • Document360 allows you to have multiple versions of your project. One of the common use cases for this, you might need to maintain different versions of your documentation for your product to support different versions of your product. Imagine if you are Microsoft, you might have separate documentation to support Windows 10 and Windows Server 2020.

    Knowledge Base versions shouldn’t be confused with article revisions, whenever you publish an article and then you wanted to make a change, you create a new revision, which is unlimited in Document360.

  • There are two primary use cases for Document360. You either create a public-facing Knowledge Base (ex: Stripe, Google, Microsoft) or Private Knowledge Bases only accessible to people who you give access to. Example: your employees, your private customers. Some of the use cases, you have an internal employee handbook with all standard operating procedures accessible only to your employees. You have a health care software product and the product Knowledge Base is available only to your private customers.

  • We use Stripe to process your payment. It’s the same payment provider used by companies like Twitter, Pinterest, and Lyft. We do not handle your credit card information directly.

  • Your account email will be notified after each failed payment. Payments may be retried up to 4 times within the next month. After this, if the payment did not succeed, your account will be locked for 30 days. After this, if the payment did not succeed, your account will be permanently deleted.

  • Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper (an estimated 20% discount).

  • Yes. You can pay via Invoice/Purchase order and bank transfer for any annual plans.

10,000+ people from 80 countries building better customer experiences with Document360

  • microsoft
  • Stackify
  • skuid
  • Harvard
  • Cxense
  • Customer.io
  • Mambu
  • reggora
  • Maxbyte
  • Koorong
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