The Knowledge Base Platform, engineered for growing companies
Instantly create beautiful online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs).
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Fueling Knowledge bases for companies like
#1 Rated for Knowledge Management
by the World's Best Software review platforms
Document360 Use Cases
What can you build with Document360?
Product Help Docs
Build a world-class, self-service knowledge base for your SaaS products.
Technical Documentation
Create how-to guides, tutorials, reference docs, system docs, and release notes.
Online User Guides
Replace offline, static, PDF user guides with guides you can always keep up-to-date.
FAQs
Build FAQ pages that constantly require adding or updating Questions & Answers.
Internal knowledge base
Build a private, login required, documentation for employees or clients.
Standard Operating Procedures
Build SOP’s like employee handbooks or sales/marketing playbook.
Document360 in action
Take a look at some of our live customer knowledge base sites.
After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled.
Document360's efficient and convenient knowledge-base design has saved our company a lot of time that was previously wasted on the storage and retrieval of important documents.
Document360 has given us the customizability of a static site generator without the development, upkeep, or learning curve!
Document360’s ability to have document versions associated with software versions is a huge plus for any software project.
We have recently started to write our documentation in Document360. I have personally used it a lot the last few weeks and I am very satisfied so far. I think that it is a professional and polished product.
Scale your customer support without increasing the costs.
Help your customers with a fully-functional knowledge base that they can use to solve problems. Make it easy for your customers to learn how to use your product with Document360!
Of people prefer self-service support over waiting for a reply.
Of millennials use a search engine to find answers before making a call to get customer service.
Of calls come from customers who visited the company’s website first.
Integrations & Extensions
Document360 works hand in hand with your existing help desk, analytics, commenting, and chat products both ways.
Integration: Helps to bring external systems like chat, commenting, and analytics into your knowledge base.
Extensions: Helps to utilize your knowledge base in the external systems like help desk and chat.
Integrations ExtensionsAre you worried about the migration?
With Document360 you don't have to worry. We'll complete the entire migration process for you seamlessly, so you can focus on your next big moves.
Kick-off
We will understand your current knowledge base system and provide an estimate. We can migrate from pretty much any existing Knowledge base systems or platforms.
Migrate
Out team uses automated tools and manual processes to migrate your knowledge base. This will be an iterative process between us with constant feedback.
Wrap-up
We perform a thorough QA process, set redirection rules, and make sure your new Document360 Knowledge base is live without losing any of your existing SEO traffic.