The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

Jul 19

Top 5 Uses of Knowledge Base Tools for Software Product

Knowledge base tools are the future of customer support   81 percent of all customers try taking care of matters themselves before reaching out to a

By Christina Comben

Jul 18

Our Experiences With Algolia QPS Violation

We built Document360 in a bootstrapped model by making use of the right toolset for each purpose We chose Algolia as our search partner Here I'm sharing how

By Sunny Sharma
Free Knowledge base - Feature Image

Jul 17

Disadvantage of Using Free Knowledge Base Systems for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base system

By Catherine Heath

Jul 12

Beginners Guide to Knowledge Base Organisation in a Structured Way

Just like the foundations of your office building, your knowledge base is fundamental to serving your customers Whether you’re building an internal knowledge

By Christina Comben
10 Most Popular Tools for Technical Writing

Jul 11

10 Most Popular Tools for Technical Writing

Having worked as a Technical Writer for about 10 years in my career, I’ve used variety of documentation tools on a need basis As a technical writer, the

By Sriram Hariharan

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build an company knowledge base There are some good reasons to do so, but also

By Catherine Heath
June Product Update

Jul 4

June 2018 Product Update: SSL for Custom Domain, Embedding Videos, and Improvements

Another month has passed by, and its time to take a look at what we achieved during that period It's always a best practice to take a step back and see what we

By Sriram Hariharan
Content Strategy for Knowledge base

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated Every positive experience

By Christina Comben
6 key lessons for Founders

Jun 29

Breakfast meeting with Adi Tatarko (Founder of Houzz) – 6 key lessons for Founders

Background This year Document360 got selected to be a part of the Mayor's International Business Programme GoToGrow Cohort #7 Their mission is to support

By Saravana Kumar
Features of knowledge base software - Feature Image

Jun 27

What Value Does an Independent SaaS Knowledge Base Product Like Document360 Provide?

  In one of our recent follow-up emails with a potential prospect, we received the following response  "I think it's a good start for an online

By Saravana Kumar