Blog

Document360 news, updates and best practices on knowledge base management

Apr 8

“Putting Users First” with Jennifer Lambourne of Monzo Bank

 Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us in this episode of Knowledgebase Ninjas. Connect with Jennifer and Monzo Bank...

By Gowri Ramkumar
Document360 Q1 - 2020 update

Apr 5

What’s new in Document360? – Q1 2020 product update

This is our first official product update blog in 2020.  We are continuously shipping new features into the product quietly, but we realized we didn't even...

By Saravana Kumar

Apr 3

“Defining The Deliverable” with Keith Johnson of InfoPros

 Keith Johnson, Senior Technical Writer at InfoPros joins us in this episode of Knowledgebase Ninjas. Connect with Keith and InfoPros...

By Gowri Ramkumar

Apr 1

“Jokes In Help Docs?” With Allan Duquette of Proposify

Allan Duquette, Technical Writer at Proposify joins us in this episode of Knowledgebase Ninjas. Connect with Allan and Proposify here: Allan...

By Gowri Ramkumar
Should I Use Markdown Editor

Mar 27

What If You’d Switch To A Knowledge Base Instead of Wiki?

Introduction There it is, sitting at the bottom of your projects list, always getting pushed down to a lower and lower priority. The company wiki. An...

By Document360 Team

Mar 27

“Know who you’re writing for” with Karissa Van Baulen, Support Specialist of Hotjar

 Karissa V, Support Specialist at Hotjar joins us in this episode of Knowledgebase Ninjas. Connect with Karissa and Hotjar here: Karissa...

By Gowri Ramkumar

Mar 25

“Never Stop Learning” With Colum McAndrew of Mimecast

Colum McAndrew, Knowledge Base Manager at Mimecast joins us in this episode of Knowledgebase Ninjas. Connect with Colum and Mimecast here: Colum...

By Gowri Ramkumar
Document360 can help remote work and internal collaboration

Mar 23

How Document360 can help improve Remote Work and Internal Collaboration

The COVID19 PANDEMIC has taken us by unpleasant surprise, affecting our lifestyle and business conditions and the Workplace. For companies it is a war game,...

By Saravana Kumar
9-Customer-Support-Faux-Pas-That-Enrage-Customers

Mar 19

9 Customer Support Faux Pas That Enrage Customers (And What To Do About Them)

If you spend any time at all on Reddit, you can easily find many examples of customer support incidents that have enraged customers. They are willing to share...

By Document360 Team

Mar 18

“Internal Documentation” With André Sato of Wildlife Studios

André Sato, Lead Technical Writer at Wildlife Studios joins us in this episode of Knowledgebase Ninjas. Connect with Andre and Wildlife Studios...

By Gowri Ramkumar