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Document360 news, updates and best practices on knowledge base management

Hosting knowledge base

Jul 7

Create Stunning Online User Documentation With Document360

A user manual is a great tool for any product. It answers simple questions about usage, helps guide new users for their first steps – and it’s obsolete as...

By Pradeepa somasundaram

Jul 1

Influential Documentation with Tanja Lorber of Stegmann System

Tanja Lorber, the Senior Technical Editor at Stegmann System, joins us in this episode of Knowledgebase Ninja and shares her experience creating quality...

By Gowri Ramkumar
9-Customer-Support-Faux-Pas-That-Enrage-Customers

Jun 30

Should You Host Your Own Knowledge Base?

Introduction So you’ve decided a knowledge base is right for your company. A knowledge base offers you unprecedented control over your user documentation...

By Document360 Team

Jun 24

Find Your Tribe Then Make A Difference with Jack Molisani of ProSpring Technical Staffing

 Jack Molisani Executive Director at ProSpring Technical Staffing joins us in this episode of Knowledgebase Ninjas. Connect with Jack Molisani  and view...

By Gowri Ramkumar
Document360-VS-Intercom

Jun 19

Looking for alternate to Intercom (Articles) in 2020?

We often receive this question on our support "What is the difference between Intercom Articles vs Document360" especially from people who are already using...

By Saravana Kumar

Jun 17

Don’t Limit Yourself To What You Already Know with Andres Altamirano Jeschke of SOFHA GMBH

Andres Altamirano Jeschke, Lead Technical Documentation of SOFHA GMBH joins us in this episode of Knowledgebase Ninjas. Connect with Andres Altamirano...

By Gowri Ramkumar

Jun 10

The Power Of Detailed Documentation with Shilpa Garg of Workday

 Shilpa Garg, Technical Writer at Workday joins us in this episode of Knowledgebase Ninjas. Connect with Shilpa Garg and view Workday's Knowledgebase...

By Gowri Ramkumar
May-Knowledgebase-Ninjas-Podcast

Jun 9

Five Amazing Key Insights From The Knowledgebase Ninjas Podcast In May

As you may know, we have been interviewing thought leaders in the world of technical writing and documentation since December of last year and May... was a...

By Gowri Ramkumar
Alternative-to-Helpscout

Jun 8

Best Alternate to Help Scout (Docs)

We often receive this question on our support "What is the difference between Help Scout Docs vs Document360" especially from people who are already using Help...

By Saravana Kumar

Jun 3

The Impact of AR/VR on Documentation with Raj Kiran of OpenText

 Raj Kiran, Principal Technical Writer at OpenText joins us in this episode of Knowledgebase Ninjas. Connect with Raj Kiran and view OpenText's...

By Gowri Ramkumar