Blogs and Events on Knowledge Base Software - Document360

The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

Aug 16

New Chrome “Not Secure” Warning has Consequences for Your Knowledge Base

You may have noticed a change in the Google Chrome browser very recently This change governs how you see the domains of the sites you’re visiting in the

By Catherine Heath

Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human

By Christina Comben

Aug 3

July 2018 Product Update: Article Search in Portal, Category Manager Emoji Icons, and Improvements

Welcome to the Document360 July 2018 product update! It's that time of the month to take a step back to see what we have achieved as a team Let's dive in to

By Sriram Hariharan

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide a holistic customer

By Catherine Heath
Intercom Knowledge Base - Feature Image

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software In our

By Catherine Heath

Jul 19

Top 5 Uses of Knowledge Base Tools for Software Product

Knowledge base tools are the future of customer support   81 percent of all customers try taking care of matters themselves before reaching out to a

By Christina Comben

Jul 18

Our Experiences With Algolia QPS Violation

We built Document360 in a bootstrapped model by making use of the right toolset for each purpose We chose Algolia as our search partner Here I'm sharing how

By Sunny Sharma
Free Knowledge base - Feature Image

Jul 17

Disadvantage of Using Free Knowledge Base Systems for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base system

By Catherine Heath

Jul 12

Beginners Guide to Knowledge Base Organisation in a Structured Way

Just like the foundations of your office building, your knowledge base is fundamental to serving your customers Whether you’re building an internal knowledge

By Christina Comben
10 Most Popular Tools for Technical Writing

Jul 11

10 Most Popular Tools for Technical Writing

Having worked as a Technical Writer for about 10 years in my career, I’ve used variety of documentation tools on a need basis As a technical writer, the

By Sriram Hariharan