The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker
zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation However, your most knowledgeable employees can spend as much as 28

By Tom Hooker
feature spotlight configure custom domain

Dec 5

Document360’s Feature Spotlight – How to Configure Custom Domain

Some customers may prefer to keep their domain name at different providers for branding and trust purposes Document360 gives you the option to "map" your

By Rochelle Saldanha
Feature spotlight - Customizing your website Using CSS, Javascript and Tags

Nov 29

Document360’s Feature Spotlight – How to Add Custom CSS and JavaScript to Your Website

Customize your website's style and enhance specific parts of your site, using custom CSS and JavaScript Document360 gives you the capability to customize your

By Rochelle Saldanha
Internal Knowledge base options

Nov 29

5 Internal Knowledge Base Software Options Reviewed

Great products are necessary, but they don’t guarantee success This is why SaaS companies of all sizes are scrambling to find a way to deliver a great

By Tom Hooker
Outstanding customer support practices

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 997 billion US dollars in revenue by the year 2020 There is no question that SaaS is on the

By Jade Emmons

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base Knowledge bases are often

By Jade Emmons
Document360 black friday bfcm deal

Nov 22

Grab Document360 at a Huge Discount – Black Friday & Cyber Monday Deal 2018

As quoted familiarly “The best way to save money is not to lose it”, Black Friday or Thanksgiving is the right time to grab the excellent value best deals

By Helen Sheeba
Document360 Feature Spotlight - Bulk Operations

Nov 16

Document360’s Feature Spotlight – Bulk Operations

Performing the task of publishing your articles or performing any action on a group of articles one by one can become cumbersome and monotonous We want to make

By Rochelle Saldanha
open source knowledge base software compared to saas

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects As a result, companies are interested in finding out more about open source knowledge base

By Jade Emmons