The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

What-is-Customer-Churn-and-9-Proven Ways-to Reduce It

Feb 15

What is Customer Churn and 9 Proven Ways to Reduce It

Customer churn also referred to as customer attrition, is a business metric that directly represents the number of customers that stop being your customers

By Noel Ceta
Document360 Notification channel

Feb 12

Feature Spotlight – Notifications in Document360

Notifications can inform you who and what exactly has changed in your Knowledge Base  Whenever you create or modify anything in Document360, you can set it

By Rochelle Saldanha
Measure SaaS customer Success

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70% On the contrary, the chances of reeling in a new client are as low as 5% Both of these

By Tom Hooker
Document360 product update

Feb 8

January 2019 Product Update: Notification channel, @mentions in comments, Hide/Show categories and Category tree enhancement

We saw yet another month of releases focused on valuable feedback provided by our customers If you haven’t check out our feedback portal yet, please check

By Vishnu Balachandran
Analytics Overview Dashboard

Feb 4

Feature Spotlight – Analytics in Document360

Document360’s latest feature addition – Analytics ensures that you gain an accurate and deep understanding of your knowledge Base What are the key metrics

By Rochelle Saldanha
Custom footer navigation

Jan 28

Feature Spotlight – Custom Footer Navigation in Document360

Creating a Custom Footer in your Knowledge Base can be crucial in your marketing strategy to help get users from your documentation come back to your

By Rochelle Saldanha
Biggest Customer Service Challenges

Jan 25

What are the Biggest Customer Service Challenges Faced? Solutions from 9 Experts!

In today’s world, as the advancements in the technology, the accessibility of information, product quality, etc, are enormous The 'Customer service' serves

By Murali S
Document360 Markdown Editor

Jan 24

Feature Spotlight – Markdown Editor in Document360

Document360 is a powerful, flexible fullscreen - capable text editor using the  Markdown syntax  It also provides support for inline HTML, code blocks,

By Rochelle Saldanha
Document360 Analytics

Jan 16

How Analytics Plays a Vital Role in Documentation?

As a company with multiple products in the market, documentation is vital for us and we had our share of challenges with various documentation platforms It

By Vishnu Balachandran
Most Popular Help Authoring Tools Compared

Jan 14

The Most Popular Help Authoring Tools Compared

Help Authoring Tools are an important category of software since they allow you to produce and maintain help content for your business They are typically

By Catherine Heath