Blog

Document360 news, updates and best practices on knowledge base management

style-guide-for-knowledgebase

Jan 8

Creating the Perfect Style Guide for your SaaS Knowledge Base

Introduction An important part of writing support documentation is how you present it to your users. Why Surely only content matters. The reason...

By Document360 Team

Jan 3

Recap of 2019 — Document360

Can it really be December already It’s hard to believe that Christmas is only a week away from today! Where has 2019 gone With only a few weeks left in...

By Pradeepa somasundaram
customer-support-practices-quick-guide-Document360

Dec 19

Top Email Software to Advance Your Customers’ Knowledge Base

Growing a business online is a challenge that requires nurturing overtime to garner leads who stick and continue giving business for a long time. Finding the...

By Christeen Paul

Dec 12

Deep dive into your customers’ psyche with knowledge base analytics

It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and it reduces your support team’s workload when executed...

By Document360 Team

Dec 2

Using a Knowledge Base To Drive SaaS Business Growth

If you run or work in a SaaS business, you may be well aware that the competition in your sector is getting harder and harder. With new SaaS products and...

By Document360 Team

Nov 29

What to put beneath your support— HelpCenter (+Examples)

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improving features of customer support only the best...

By Pradeepa somasundaram
Nasscom

Nov 15

Insights from NASSCOM Product Conclave: 2019

India's fast-growing product ecosystem gaining global validation. The theme of NASSCOM Product Conclave is focused on core strategies to scale up the...

By Venkatraman Chandrasekaran

Nov 13

From an idea to over 100 paying customers in less than 2 years

Back in October 2017, I was at Redmond, Washington at the Microsoft Campus running our annual conference INTGRATE 2017. During that time one of the parallel...

By Saravana Kumar
In-app-assistance-Document360

Nov 1

Need Help? Sort it with the In-App assistance

Document360 has a variety of user-friendly support features to make sure that your prospect/ customer get the help from your product Knowledgebase. Why do you...

By Pradeepa somasundaram

Oct 29

Product Hunt Launch - The D-Day preparation!

If you are reading this post, I’m assuming you are in the process of preparing for your Product Hunt launch and going through all the articles available on...

By Saravana Kumar