Document360 news, updates and best practices on knowledge base management

Sep 23

User-Centric Documentation with Sreya Dutta of Clover Network

Sreya Dutta, Technical Writer, Developer Documentation at Clover Network, joins us in this episode of Knowledgebase Ninja to share her experience in the...

By Gowri Ramkumar

Sep 18

The Expert’s Guide To Create A Self-Service Knowledge Base

knowledge base (noun) a compendium of self-service information that is available to draw on. Being in the software-as-a-service [SaaS] arena,...

By Document360 Team

Sep 15

Treating Documentation As A Product And Collaborative Effort with Emily Mayeski of CyberCube

Emily Mayeski, technical writer at CyberCube, joins us in this episode of Knowledgebase Ninja to share her experience of the importance of interactive...

By Gowri Ramkumar
August 2020 product update

Sep 14

What’s new in Document360? – August 2020 Product Update

Here we are with our mid-year product update. We have added a couple of major features and enhanced the overall product UI/UX experience. We are keen on...

By Saravana Kumar
Document360 Drive feature

Sep 11

Manage knowledge base assets using the new Document360 Drive

Having a unified place to store all your files such as images, videos, docs, and more is quite handy when you think about it. And Document360 users have...

By Document360 Team

Sep 9

Career Trajectories For Technical Writer’s with Jordan Stanchev of SAP Labs

Jordan Stanchev, User Assistance Development Architect at SAP Labs, joins us in this episode of Knowledgebase Ninja to share his insight on the possible career...

By Gowri Ramkumar
Multilingual knowledge base-Document360

Sep 4

Building Multilingual Knowledge base using Document360

The rapid evolution of technology has made it easier for businesses to go global with very less effort. One of the critical aspects of looking for...

By Document360 Team

Sep 2

Technical Writing and User-Friendly Documentation with Arshabhi Rai of Solace

Arshabhi Rai, Technical Writer at Solace, joins us in this episode of Knowledgebase Ninja and shares his experiences as a technical writer. Check out all the...

By Gowri Ramkumar
Customer service software - Document360

Aug 28

10 Winning Customer Service Support Tools

Customer service is probably the most crucial thing to get right with a business – particularly when it’s in the business’s name. Software as a Service...

By Document360 Team

Aug 26

Being A Startup’s Sole Technical Writer with Sarah Day of LaunchDarkly

Sarah Day, the Senior Technical Writer at LaunchDarkly, joins us in this episode of the Knowledgebase Ninjas and shares her experience being a startup’s...

By Gowri Ramkumar