9-Customer-Support-Faux-Pas-That-Enrage-Customers

Mar 19

9 Customer Support Faux Pas That Enrage Customers (And What To Do About Them)

If you spend any time at all on Reddit, you can easily find many examples of customer support incidents that have enraged customers. They are willing to share...

By Document360 Team
8-reasons-company-fails

Feb 22

8 Reasons That Companies Fail To Adopt Self-Service Support (plus remedies)

You know the value of adopting a self-service support strategy, and yet companies are struggling to implement them successfully. 71% of customers now expect...

By Document360 Team
Why-Knowledge-Management-is-key-to-helping-your-customers-help-themselves

Jun 10

Why Knowledge Management is key to helping your customers help themselves

Knowledge management systems hold many benefits - for employees and customers alike. Internally, they improve customer support and project efficiency....

By Jade Emmons
How Knowledge Management Can Help You and Your Customers- DOCUMENT360

May 24

How Knowledge Management Can Help You and Your Customers

Effective knowledge management is becoming a priority for decision-makers in different industries. 58% of companies are planning to reinvest in knowledge...

By Tom Hooker

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies. They should work together to provide holistic customer...

By Catherine Heath
knowledge base tools

Jul 19

Top 5 Uses of Best Knowledge Base Tools for SaaS Product

Knowledge base tools are the future of customer support. 81 percent of all customers try taking care of matters themselves before reaching out to a live...

By Christina Comben

Apr 4

5 Excuses for Not Having Company Knowledge Base Software

In today’s fast-paced world, people want information and they want it immediately. That means they’ll no longer accept waiting on hold to speak to a...

By Christina Comben