Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find …
Feb 22, 2020 • Document360 Team
You know the value of adopting a self-service support strategy, and yet companies …
Jun 10, 2019 • Jade Emmons
Knowledge management systems hold many benefits – for employees and customers alike. Internally, …
May 24, 2019 • Tom Hooker
Effective knowledge management is becoming a priority for decision-makers in different industries. 58% …
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS …
Jul 19, 2018 • Christina Comben
Knowledge base tools are the future of customer support. 81 percent of all …
Apr 4, 2018 • Christina Comben
In today’s fast-paced world, people want information and they want it immediately. That …