Why-Knowledge-Management-is-key-to-helping-your-customers-help-themselves

Jun 10

Why Knowledge Management is key to helping your customers help themselves

Knowledge management systems hold many benefits - for employees and customers alike. Internally, they improve customer support and project efficiency....

By Jade Emmons

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies. They should work together to provide holistic customer...

By Catherine Heath

Apr 4

5 Excuses for Not Having Company Knowledge Base Software

In today’s fast-paced world, people want information and they want it immediately. That means they’ll no longer accept waiting on hold to speak to a...

By Christina Comben