Outstanding customer support practices

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenue by the year 2020. There is no question that SaaS is on...

By Tom Hooker

Sep 25

Learn the Knowledge Base Best Practices from Twilio’s Developer Portal

Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication. This means Twilio helps companies to deliver a variety...

By Catherine Heath

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software. In our...

By Catherine Heath

Jul 19

Top 5 Uses of Best Knowledge Base Tools for SaaS Product

Knowledge base tools are the future of customer support. 81 percent of all customers try taking care of matters themselves before reaching out to a live...

By Christina Comben

Jun 22

Top 20+ SaaS Products For Startups To Consider

Running a successful company depends on a few key factors — bringing talented resources on board and making use of the right tools. Large enterprises have...

By Sriram Hariharan

Jun 5

Knowledge Base Analysis of 8 Top SaaS Companies

In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the SaaS industry. We’ll zero in on features that are common to...

By Catherine Heath

May 8

14 Statistics that Will Convince You to Create Knowledge Base

Since 2017, millennials have become the largest generation worldwide. If you haven’t prepared your business to face the challenges that come with this...

By Christina Comben

Apr 19

7 Reasons Your Knowledge Base Will Increase Productivity

You’ve heard that knowledge is power. But by now, you know that knowledge alone isn’t enough - it’s the way you use the information that puts you ahead...

By Christina Comben

Apr 16

SaaS Knowledge Base Solutions: Are They Worth It?

Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wrestling with this issue. There’s a growing market for...

By Catherine Heath

Apr 11

Where Can I Get Ideas for My Knowledge Base?

One of the biggest excuses companies make for not adding an internal knowledge base to their website is that they don’t have the time to update it. They...

By Christina Comben