Jun 19

Super Handy Publishing Checklist for SaaS User Documentation

Every technical writer has their own process for publishing outstanding content But there are some timeless principles that might help you In this article, we

By Catherine Heath

Apr 24

How to Understand What Your Customers are Searching for in Your Documentation

Your documentation is a valuable source of information for both your staff and your clients Every tutorial, “how-to” article and guide that you curate

By Christina Comben

Feb 28

7 Common Mistakes to Avoid Writing SaaS Product Documentation

Documentation is absolutely essential for attracting and retaining customers to your SaaS product – but a surprising number of companies aren't getting it

By Catherine Heath

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by

By Catherine Heath

Feb 14

Adapt the “Docs Like Code” Approach to Supercharge Your Product Knowledge Base

Heard of docs like code You probably have In the last year, it experienced a surge in popularity, not least in the documentarian community itself SaaS

By Catherine Heath

Feb 9

Make Documentation a Core Part of Your Minimum Viable Product

In the race to launch and beat your competitors to market, it’s easy to put ‘unnecessary’ tasks (like documentation) on the back-burner But according

By Catherine Heath

Feb 6

How to Outsource Your SaaS Product Documentation to Freelancers

You’ve created a fantastic SaaS product It needs tweaking It needs adjusting But in essence, it’s there and it’s good So now what Marketing and

By Lisamarie Lamb

Feb 2

The Untapped Power of Product Documentation for Marketing Your SaaS

Product marketing Product documentation One seems focused on business growth The other is often treated more like an annoying cost center Did you know that

By Catherine Heath

Jan 30

Agile SaaS Documentation: 5 Key Principles to Supercharge Your Product Documentation

Is agile at odds with documentation Not at all But some say it is In the past, companies have followed an overly rigid plan for writing their documentation

By Catherine Heath

Jan 23

Create Killer SaaS Product Documentation for Your Customers

Documentation is the most rock n’ roll part of a SaaS company, right Probably not Documentation for your SaaS product is crucial, though it may not have

By Catherine Heath