Dec 12

Deep dive into your customers’ psyche with knowledge base analytics

It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and it reduces your support team’s workload when executed...

By Document360 Team

Jul 17

Why Defining Your SAAS Customer Support Metrics Is Key to Success

In the modern commercial world, measurement is critical. Whether it’s measurement of growth, success, efficiency or output, you need the ability to...

By Document360 Team

Jul 10

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Agent Level

When it comes to measuring your businesses’ SAAS customer support metrics, you need to take a data-driven approach. To identify how your team members are...

By Document360 Team