How to SEO Your Knowledge Base Articles

Dec 17

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives. Google has even become a verb in the English language. Every business, therefore, needs to pay...

By Jade Emmons
Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about. You might be wondering what it is and what is has to do with your knowledge...

By Tom Hooker
Strategic Approach to Use Knowledge Base as Marketing Tool

Oct 24

Strategic Approach to Use Knowledge Base as Marketing Tool (5 Simple Steps)

Having a knowledge base has become essential for almost every SaaS company nowadays. Since the SaaS pricing model relies heavily on retaining existing...

By Noel Ceta

Jul 12

Beginners Guide to Knowledge Base Organisation in a Structured Way

Just like the foundations of your office building, your knowledge base is fundamental to serving your customers. Whether you’re building an internal...

By Christina Comben

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated. Every positive experience...

By Christina Comben