Blog

Document360 news, updates and best practices on knowledge base management

Internal Knowledge base options

Nov 29

5 Internal Knowledge Base Software Options Reviewed

Great products are necessary, but they don’t guarantee success. This is why SaaS companies of all sizes are scrambling to find a way to deliver a great...

By Tom Hooker
Outstanding customer support practices

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenue by the year 2020. There is no question that SaaS is on...

By Tom Hooker

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base. Knowledge bases are often...

By Jade Emmons
Document360 black friday bfcm deal

Nov 22

Grab Document360 at a Huge Discount – Black Friday & Cyber Monday Deal 2018

As quoted familiarly “The best way to save money is not to lose it”, Black Friday or Thanksgiving is the right time to grab the excellent value best deals...

By Helen Sheeba
Document360 Feature Spotlight - Bulk Operations

Nov 16

Document360’s Feature Spotlight – Bulk Operations

Performing the task of publishing your articles or performing any action on a group of articles one by one can become cumbersome and monotonous. We want to...

By Rochelle Saldanha
open source knowledge base software compared to saas

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects. As a result, companies are interested in finding out more about open source knowledge base...

By Jade Emmons
Customer Support Best Practices for SaaS Companies

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business. Good...

By Jade Emmons
feature spotlight backup and restore

Nov 8

Document360’s Feature Spotlight – Backup and Restore

Before Data collection begins, a backup and restore policy should be in place to help guide the restoration of data in case of Data loss. While all are aware...

By Rochelle Saldanha
monthly 2018 product update

Nov 2

October 2018 Product Update: Edit and Undo Published Article, Delete Article Versions

For us customer gratification is of paramount importance, so we approach ways to advance and innovate Document360 that is imperative to meet your needs. Check...

By Helen Sheeba
Strategic Approach to Use Knowledge Base as Marketing Tool

Oct 24

Strategic Approach to Use Knowledge Base as Marketing Tool (5 Simple Steps)

Having a knowledge base has become essential for almost every SaaS company nowadays. Since the SaaS pricing model relies heavily on retaining existing...

By Noel Ceta