Features of knowledge base software - Feature Image

Jun 27

What Value Does an Independent SaaS Knowledge Base Product Like Document360 Provide?

  In one of our recent follow-up emails with a potential prospect, we received the following response  "I think it's a good start for an online

By Saravana Kumar
Publishing checklist for SaaS user documentation - Feature Image

Jun 19

Super Handy Publishing Checklist for SaaS User Documentation

Every technical writer has their own process for publishing outstanding content But there are some timeless principles that might help you In this article, we

By Catherine Heath
word p[res plugin for knowledgebase

Mar 30

Using WordPress as Knowledge Base: The Good, The Bad and The Ugly

Knowledge bases are well-known for their potential to help businesses realize savings Your knowledge base is a fantastic source of free traffic and also

By Catherine Heath
saas product documentation mistakes

Feb 28

7 Common Mistakes to Avoid Writing SaaS Product Documentation

Documentation is absolutely essential for attracting and retaining customers to your SaaS product – but a surprising number of companies aren't getting it

By Catherine Heath

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot by themselves While

By Catherine Heath

Feb 14

Adapt the “Docs Like Code” Approach to Supercharge Your Product Knowledge Base

Heard of docs like code You probably have In the last year, it’s experienced a surge in popularity, not least in the documentarian community itself SaaS

By Catherine Heath

Feb 9

Make Documentation a Core Part of Your Minimum Viable Product

In the race to launch and beat your competitors to market, it’s easy to put ‘unnecessary’ tasks (like documentation) on the back-burner But according

By Catherine Heath

Feb 6

How to Outsource Your SaaS Product Documentation to Freelancers

You’ve created a fantastic SaaS product It needs tweaking It needs adjusting But in essence, it’s there and it’s good So now what Marketing and

By Lisamarie Lamb

Feb 2

The Untapped Power of Product Documentation for Marketing Your SaaS

Product marketing Product documentation One seems focused on business growth The other is often treated more like an annoying cost center Did you know that

By Catherine Heath

Jan 30

Agile SaaS Documentation: 5 Key Principles to Supercharge Your Product Docs

Is agile at odds with documentation Not at all But some say it is In the past, companies have followed an overly rigid plan for their docs This results in a

By Catherine Heath