developers-to-documentation

Mar 13

Convincing your Developers to Write Technical Product Documentation

In a perfect world, everyone in the company would jump at the chance to write documentation. If you’re a technical writer, you probably think writing is fun...

By Document360 Team
software documentation in a busy startup

Mar 6

Finding The time To Write Software Documentation In A Busy Startup

As a company that makes knowledge base software, we’re innately biased towards the value of good documentation. And yet many, many startups barely have any...

By Document360 Team
Most Popular Help Authoring Tools Compared

Jan 14

The Most Popular Help Authoring Tools Compared

Help Authoring Tools are an important category of software since they allow you to produce and maintain help content for your business. They are typically...

By Catherine Heath
What-is-Markdown-A guide-for-technical-writers

Oct 9

The Ins and Outs of Using Markdown for Technical Writing

Many technical writers either currently use or interested in using Markdown to write their technical documentation. It's a bit like Marmite – some people...

By Catherine Heath

Jul 11

10 Most Popular Tools for Technical Writing

Having worked as a Technical Writer for about 10 years in my career, I’ve used a variety of documentation tools on a need basis. As a technical writer, the...

By Sriram Hariharan

Jun 27

What Value Does an Independent SaaS Knowledge Base Software Like Document360 Provide?

In one of our recent follow-up emails with a potential prospect, we received the following response.  "I think it's a good start for an online...

By Saravana Kumar

Jun 19

Super Handy Publishing Checklist for SaaS User Documentation

Every technical writer has their own process for publishing outstanding content. But there are some timeless principles that might help you. In this article,...

By Catherine Heath

Mar 30

Using WordPress as Knowledge Base: The Good, The Bad and The Ugly [Updated]

Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledge base is a fantastic source of free traffic and also leads...

By Catherine Heath

Feb 28

7 Common Mistakes to Avoid Writing SaaS Product Documentation

Documentation is absolutely essential for attracting and retaining customers to your SaaS product – but a surprising number of companies aren't getting it...

By Catherine Heath

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by...

By Catherine Heath