Sep 6

The Biggest Drawbacks of Using Wiki as Knowledge Base Software

Make no mistake Wiki software is an excellent collaboration tool that allows you to find, share, and store your company information Among the pros of using a

By Christina Comben

Jun 27

What Value Does an Independent SaaS Knowledge Base Software Like Document360 Provide?

In one of our recent follow-up emails with a potential prospect, we received the following response  "I think it's a good start for an online documentation

By Saravana Kumar

Jun 19

Super Handy Publishing Checklist for SaaS User Documentation

Every technical writer has their own process for publishing outstanding content But there are some timeless principles that might help you In this article, we

By Catherine Heath

Mar 30

Using WordPress as Knowledge Base: The Good, The Bad and The Ugly

Knowledge bases are well-known for their potential to help businesses realize savings Your knowledge base is a fantastic source of free traffic and also leads

By Catherine Heath

Feb 28

7 Common Mistakes to Avoid Writing SaaS Product Documentation

Documentation is absolutely essential for attracting and retaining customers to your SaaS product – but a surprising number of companies aren't getting it

By Catherine Heath

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by

By Catherine Heath

Feb 14

Adapt the “Docs Like Code” Approach to Supercharge Your Product Knowledge Base

Heard of docs like code You probably have In the last year, it experienced a surge in popularity, not least in the documentarian community itself SaaS

By Catherine Heath

Feb 9

Make Documentation a Core Part of Your Minimum Viable Product

In the race to launch and beat your competitors to market, it’s easy to put ‘unnecessary’ tasks (like documentation) on the back-burner But according

By Catherine Heath

Feb 6

How to Outsource Your SaaS Product Documentation to Freelancers

You’ve created a fantastic SaaS product It needs tweaking It needs adjusting But in essence, it’s there and it’s good So now what Marketing and

By Lisamarie Lamb

Feb 2

The Untapped Power of Product Documentation for Marketing Your SaaS

Product marketing Product documentation One seems focused on business growth The other is often treated more like an annoying cost center Did you know that

By Catherine Heath