Dec 12

Deep dive into your customers’ psyche with knowledge base analytics

It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and it reduces your support team’s workload when executed...

By Document360 Team

Aug 8

The Essential Customer Experience Support Tools You Need to Deliver Customer Satisfaction

Companies often talk about ‘customer experience’ these days, and less about customer service. What is customer experience And how can you find the right...

By Document360 Team