Features

Everything you need to build the perfect self service knowledge base software

Documentation

Create and manage knowledge base articles with powerful out-of-the-box features.

Knowledge Base Software Features - Versions
Versions

Maintain multiple versions of articles; get complete protection from accidental changes to content.

Preview
Preview

Get a sneak peek at the article appearance (on the portal) before publishing the article.

Article commenting
Article commenting

Collaborate with authors in your team to write/review articles to give it the professional touch.

Article Settings
Article Settings

Define the SEO settings viz. page title, article tags, and customize the featured image for the article.

Difference Viewer
Difference Viewer

Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.

In-line Search
In-line Search

With the fast, robust search capability, get a list of suggested articles as you type the search text.

Article Lifecycle
Article Lifecycle

Visual cues to let users know if the article has been published or is in the draft state.

 

Category Manager

Maintain your documentation effectively in a clean hierarchy based structure.

Create Category/Sub-Category
Create Category/Sub-Category

Group your articles like a folder structure. Organize your content in up to 6 levels of categories.

Reorder articles within categories
Reorder articles within categories

Move sub-categories as categories and articles into categories/sub-categories using drag drop.

Category Operations
Category Operations

Edit existing categories and sub-categories according to your documentation structure.

 

Editor

Designed with handpicked features that will shift your writers’ focus towards content than on formatting.

Markdown support
Markdown support

Familiar with Markdown? Compose your documentation using Markdown keyboard shortcuts and get things done quicker.

Code Block
Code Block

Share code snippets with your readers in the language they can best understand.

Hyperlinks
Hyperlinks

Create internal links to articles within your knowledge base or to content available on the internet.

full Screen
Full Screen

Get a clutter free, full screen view of the editor area. Helpful for content writers to focus on their writing.

Auto Save
Auto Save

Worried about losing content while creating it? Don’t panic. Your content is safe and automatically saved.

Embed Images/Videos
Embed Images/Videos

Upload as many screenshots into your documentation. Embed videos from third-party platforms like YouTube, Vimeo, Wistia.

Callouts
Callouts

Alert your readers with callouts to highlight important tips and information.

Tables
Tables

Add tables to your knowledge base articles. Create table rows and columns using the Markdown editor.

Lists
Lists

Add ordered and/or unordered lists to your articles to explain a sequence or important points.

Inline Preview
Inline Preview

Get a real-time inline preview of the content as you type in the Markdown editor.

 

Branding

Give your knowledge base the perfect look that matches your brand identity.

Custom CSS/JavaScript
Custom CSS/JavaScript

Change the font or colour theme of the landing page. Write your custom style to override the default theme.

Corporate Logo/Favicon
Corporate Logo/Favicon

Upload your logo and custom favicon to reflect your corporate branding.

Integration
Integration

Connect with well known third-party software vendors like Intercom, Google Analytics, Segment, Olark, Disqus.

Header/Footer Navigation
Header/Footer Navigation

Customize your portal header and footer to match the same style as your corporate branding.

Colour Theme
Colour Theme

Choose your primary and secondary colours from the colour palette.

 

Security

Keep your documentation safe! Stop worrying about lost or corrupted data.

Team Roles
Team Roles

Grant roles to users based on the project requirements. Provide specific role specific access to editors and readers.

Export and Import Documentation
Export and Import Documentation

Moving your documentation to a different project? Export your documentation in a single click and import it into the new project.

Custom Domain Mapping
Custom Domain Mapping

Host your documentation website in same domain as your company name.

Backup and Restore
Backup and Restore

Stop worrying about deleted articles or missing content. Take advantage of automatic scheduled backups and/or manual backups.

Private Documentation
Private Documentation

Protect your documentation to make it visible to only internal users/team members. Only authorized users will have access to the documentation.

Article Redirection
Article Redirection

Permanently redirect your content traffic from one URL to another.

 

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