Everything you need to deliver a great Knowledge Base
State of the art editor
Our modern Markdown editor brings your knowledge base documents to life with smart editing and styling tools to help you easily format text and paragraphs. You can easily add links, images, videos, code, lists, tables and call outs.
Markdown is all about text, and it works great for writing documents. It helps to keep your document structured by giving minmalist distraction free editor and increasing your productivity.
Organise your content in a structured hierarchy
Context menu on each category and article helps to do routine things like add category, sub-category, article, rename, delete, hide and icon selection seamless.
Drag & Drop support
Easily move categories, sub-categories and articles to desired location in the hierarchy.
No limits on the number of categories. You can easily incorporate all your sub-categories with related categories.
Manage multiple knowledge bases from a single place
You can manage multiple knowledge bases from a single place.
Scenarios: You wanted to produce and manage knowledge base for multiple products or a mixture of public & private knowledge bases or a specific knowledge bases for specific customers/teams etc all from a single place.
In built version control allows to track changes
Get the complete history of the article version performed by your team. Never lose previous versions.
Rollback to previous version
If you accidentally published a wrong version, you can easily roll back to previous version of the document.
Select any two version from the article version history and clearly view the differences.
Bulk operations to speed up things
Bulk Publish based on Tag(s)
You can filter articles with specefic tag(s), example: version-8-release and bulk publish them on the release date.
Bulk Move, Delete or Hide
You can perform bulk operations on a group of articles like moving them from one category to another, hide them or even delete them.
Rich Filtering Options
You can filter by tags, days, article status (published, draft), authors, and categories. Helpful when you have a large knowledge base.
Internal team discussion
Users can be added to your knowledge base with different roles like Owner, Admin, Editor, Draft Writer and Readers.
Comments on Articles
You can build your knowledge base in a colloborative way, you can provide private feedback on each article and @mention the users to send notification.
Manage your knowledge base assets in a central location
Nicely organise your assets like images, videos, PDF, Word/Spread Sheet Documents, Zip files in a manageble folder structure relevant to your knowledge base.
Perform bulk operations on your media assets like moving from one folder to another, delete and tag.
Quickly find your assets using instant search by file name, tags or meta data properties.
Reporting & Analytics
Understand what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your support team.
Understand the quality of your knowledge base by getting metrics like leading articles, categories, authors, feedback and visitors countries.
Search is super critical for your knowledge base success. Our search reporting will highlight the popular searches on the platform and more importantly search terms for which the users are not finding the articles. This will help improve your knowledge base.
Multi channel notifications
Get notified for all the key events that happens in your knowledge base like articles published, team members added/removed, categories reorganised, security changes and appearance changes.
Document360 supports wide variety of notification channels like Slack, WebHooks, Email and Microsoft Teams.
Explore more features in Document360
Customers and end users
Experience lighting fast search, smooth navigation, better brand identity, highly structured documentation and tons of features that positively influences end users.Learn More
Experience knowledge base software with better documentation, markdown editor, branding & security features. Here’s our complete list of features.Learn More
Get set up in minutes get back to focusing on writing
A great product knowledge base will reduce your support request by at least 50%
- Free 14-day trial
- No credit card
- Easy setup