Features for Editors and Writers

Experience multi product knowledge base with user friendly editor, unlimited categories, version control and advanced analytics

  • Free 14-day trial
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  • Easy setup
Features

Everything you need to deliver a great Knowledge Base

State of the art editor

Our modern Markdown editor brings your knowledge base documents to life with smart editing and styling tools to help you easily format text and paragraphs. You can easily add links, images, videos, code, lists, tables and call outs.

Document360 dashboard

Why markdown?

Markdown is all about text, and it works great for writing documents. It helps to keep your document structured by giving minmalist distraction free editor and increasing your productivity.

Markdown
category

Organise your content in a structured hierarchy

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Friendly Interface

Context menu on each category and article helps to do routine things like add category, sub-category, article, rename, delete, hide and icon selection seamless.

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Drag & Drop support

Easily move categories, sub-categories and articles to desired location in the hierarchy.

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Unlimited Categories

No limits on the number of categories. You can easily incorporate all your sub-categories with related categories.

Use cases for Document360

Public Knowledge Base

Public Knowledge Base

self-service

A good self-service knowledge base makes it easy for your customers to find answers without reaching your support team.

Private Knowledge Base

Private Knowledge Base

Internal

Effective communication is fundamental in running a successful company/team – and that starts with your key internal knowledge base.

Manage multiple knowledge bases from a single place

You can manage multiple knowledge bases from a single place.

Scenarios: You wanted to produce and manage knowledge base for multiple products or a mixture of public & private knowledge bases or a specific knowledge bases for specific customers/teams etc all from a single place.

features multiple knowledge base
Version History

In built version control allows to track changes

Version History
Version History

Get the complete history of the article version performed by your team. Never lose previous versions.

Rollback
Rollback to previous version

If you accidentally published a wrong version, you can easily roll back to previous version of the document.

difference viewer
Difference Viewer

Select any two version from the article version history and clearly view the differences.

Bulk operations to speed up things

Bulk Publish
Bulk Publish based on Tag(s)

You can filter articles with specefic tag(s), example: version-8-release and bulk publish them on the release date.

Bulk delete
Bulk Move, Delete or Hide

You can perform bulk operations on a group of articles like moving them from one category to another, hide them or even delete them.

Rich-filter
Rich Filtering Options

You can filter by tags, days, article status (published, draft), authors, and categories. Helpful when you have a large knowledge base.

Bulk operations

Create a stunning Knowledge base in minutes

A great product knowledge base will reduce your support request by at least 50%.

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Internal team discussion

Internal team discussion

Team Roles
Team Roles

Users can be added to your knowledge base with different roles like Owner, Admin, Editor, Draft Writer and Readers.

Comments Article
Comments on Articles

You can build your knowledge base in a colloborative way, you can provide private feedback on each article and @mention the users to send notification.

Manage your knowledge base assets in a central location

Organise Assets
Organise Assets

Nicely organise your assets like images, videos, PDF, Word/Spread Sheet Documents, Zip files in a manageble folder structure relevant to your knowledge base.

Bulk Operations
Bulk Operations

Perform bulk operations on your media assets like moving from one folder to another, delete and tag.

Search
Search

Quickly find your assets using instant search by file name, tags or meta data properties.

File Manager
Analytics

Reporting & Analytics

Understand what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your support team.

Performance Overview
Performance Overview

Understand the quality of your knowledge base by getting metrics like leading articles, categories, authors, feedback and visitors countries.

Search Overview
Search Overview

Search is super critical for your knowledge base success. Our search reporting will highlight the popular searches on the platform and more importantly search terms for which the users are not finding the articles. This will help improve your knowledge base.

Multi channel nofitications

Get notified for all the key events that happens in your knowledge base like articles published, team members added/removed, categories reorganised, security changes and appearance changes.

Document360 supports wide variety of notification channels like Slack, WebHooks, Email and Microsoft Teams.

Multi channel nofitications

Explore more features in Document360

Editors and Writers
Customers and end users

Experience lighting fast search, smooth navigation, better brand identity, highly structured documentation and tons of features that positively influences end users.

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Features
All features

Experience knowledge base software with better documentation, markdown editor, branding & security features. Here’s our complete list of features.

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Get set up in minutes get back to focusing on writing

A great product knowledge base will reduce your support request by at least 50%

  • Free 14-day trial
  • No credit card
  • Easy setup