Mar 26

14 essential customer service skills that drive business growth

A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents Customer

By Catherine Heath

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential 39% of millennials will check a company’s documentation before contacting support for help, and self-service

By Catherine Heath

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools If you’re not sure what a Help Authoring Tool is, see our post The Help

By Catherine Heath

Mar 6

Is MadCap Flare Help Authoring Tool Worth Its Price?

MadCap Flare is a Help Authoring Tool, and in the past the market was dominated by just a few key players – these include Adobe RoboHelp, MadCap Flare, and

By Catherine Heath

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe Technical

By Catherine Heath

Feb 18

3 Crucial Disadvantages to HelpNDoc Help Authoring Tool

HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documentation It’s typically aimed at customers who are at least

By Catherine Heath

Jan 14

The Most Popular Help Authoring Tools Compared

Help Authoring Tools are an important category of software since they allow you to produce and maintain help content for your business They are typically

By Catherine Heath

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help

By Catherine Heath

Oct 9

The Ins and Outs of Using Markdown for Technical Writing

Many technical writers either currently use or interested in using Markdown to write their technical documentation It's a bit like Marmite – some people love

By Catherine Heath

Oct 4

What Do I Need, Team Collaboration Tool or an Internal Knowledge Base?

It’s tricky to navigate the landscape of software products for your company There are countless products available, and many of them look extremely similar

By Catherine Heath