What-is-Markdown-A guide-for-technical-writers

Oct 9

The Ins and Outs of Using Markdown for Technical Writing

Many technical writers either currently use or are interested in using Markdown to write their technical documentation It's a bit like Marmite – some people

By Catherine Heath
Team Collaboration Tool or an Internal Knowledge Base

Oct 4

What Do I Need, Team Collaboration Tool or an Internal Knowledge Base?

It’s tricky to navigate the landscape of software products for your company There are countless products available, and many of them look extremely similar

By Catherine Heath

Sep 25

Learn the Knowledge Base Best Practices from Twilio’s Developer Portal

Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication This means Twilio helps companies to deliver a variety of

By Catherine Heath

Aug 16

New Chrome “Not Secure” Warning has Consequences for Your Knowledge Base

You may have noticed a change in the Google Chrome browser very recently This change governs how you see the domains of the sites you’re visiting in the

By Catherine Heath

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide a holistic customer

By Catherine Heath

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software In our

By Catherine Heath

Jul 17

Disadvantage of Using Free Knowledge Base Software for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base software

By Catherine Heath

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build a company knowledge base There are some good reasons to do so, but also

By Catherine Heath

Jun 19

Super Handy Publishing Checklist for SaaS User Documentation

Every technical writer has their own process for publishing outstanding content But there are some timeless principles that might help you In this article, we

By Catherine Heath

Jun 5

Knowledge Base Analysis of 8 Top SaaS Companies

In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the SaaS industry We’ll zero in on features that are common to

By Catherine Heath