Most Popular Help Authoring Tools Compared

Jan 14

The Most Popular Help Authoring Tools Compared

Help Authoring Tools are an important category of software since they allow you to produce and maintain help content for your business They are typically

By Catherine Heath
10 Knowledge Base Software Best Practice Examples

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help

By Catherine Heath
What-is-Markdown-A guide-for-technical-writers

Oct 9

The Ins and Outs of Using Markdown for Technical Writing

Many technical writers either currently use or interested in using Markdown to write their technical documentation It's a bit like Marmite – some people love

By Catherine Heath
Team Collaboration Tool or an Internal Knowledge Base

Oct 4

What Do I Need, Team Collaboration Tool or an Internal Knowledge Base?

It’s tricky to navigate the landscape of software products for your company There are countless products available, and many of them look extremely similar

By Catherine Heath

Sep 25

Learn the Knowledge Base Best Practices from Twilio’s Developer Portal

Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication This means Twilio helps companies to deliver a variety of

By Catherine Heath

Aug 16

New Chrome “Not Secure” Warning has Consequences for Your Knowledge Base

You may have noticed a change in the Google Chrome browser very recently This change governs how you see the domains of the sites you’re visiting in the

By Catherine Heath

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide holistic customer

By Catherine Heath

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software In our

By Catherine Heath

Jul 17

Disadvantage of Using Free Knowledge Base Software for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base software

By Catherine Heath

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build a company knowledge base There are some good reasons to do so, but also

By Catherine Heath