Feb 11, 2020 • Catherine Heath
Companies seeking to improve Knowledge Management are a bit like King Arthur an...
Jan 31, 2020 • Catherine Heath
Introduction You may well have heard of Markdown, but it’s okay if you haven...
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role in almost ...
Mar 13, 2019 • Catherine Heath
Investing in your documentation is now essential 39% of millennials will check ...
Mar 8, 2019 • Catherine Heath
Different types of businesses require different types of Help Authoring Tools I...
Mar 1, 2019 • Catherine Heath
Adobe has been a market leader in the software industry for a long time Adobe R...
Feb 18, 2019 • Catherine Heath
HelpNDoc is an example of a Help Authoring Tool used by technical writers to cr...
Jan 14, 2019 • Catherine Heath
You already know that it’s crucial to create help documentation for your busi...
Dec 19, 2018 • Catherine Heath
A great knowledge base usually follows a set of best practices These will help...