Catherine Heath, Author at Document360

Aug 16

New Chrome “Not Secure” Warning has Consequences for Your Knowledge Base

You may have noticed a change in the Google Chrome browser very recently This change governs how you see the domains of the sites you’re visiting in the

By Catherine Heath

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide a holistic customer

By Catherine Heath
Intercom Knowledge Base - Feature Image

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software In our

By Catherine Heath
Free Knowledge base - Feature Image

Jul 17

Disadvantage of Using Free Knowledge Base Systems for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base system

By Catherine Heath

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build an company knowledge base There are some good reasons to do so, but also

By Catherine Heath
Publishing checklist for SaaS user documentation - Feature Image

Jun 19

Super Handy Publishing Checklist for SaaS User Documentation

Every technical writer has their own process for publishing outstanding content But there are some timeless principles that might help you In this article, we

By Catherine Heath

Jun 5

Knowledge Base Analysis of 8 Top SaaS Companies

In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the SaaS industry We’ll zero in on features that are common to

By Catherine Heath

May 23

Tear Down of Hubspot’s Terrifically Comprehensive Knowledge Base

Introduction In this post, we’ll do a tear down of Hubspot’s knowledge base for their range of inbound marketing and sales software Hubspot dominates in

By Catherine Heath

May 15

Recap of Write the Docs Portland Conference 2018

2018 marked the sixth year of Write the Docs Portland conference, which is an event targeted solely at documentarians Originally starting life as a

By Catherine Heath

May 1

Tear Down of Stripe’s Legendary Developer Knowledge Base

In this post, we’re going to do a tear down of the Stripe's knowledge base Stripe’s knowledge base has been a key factor in their growth to an estimated

By Catherine Heath