5-real-life-Knowledge-Management-examples

Feb 11

5 real-life examples of Knowledge Management success you can learn from

Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in their quest for the Holy Grail. In these classic romantic...

By Catherine Heath
Introductory-Guide-to-Markdown-for-Documentation-Writers

Jan 31

Introductory Guide to Markdown for Documentation Writers

Introduction You may well have heard of Markdown, but it’s okay if you haven’t. The typical way that users first might encounter Markdown is through...

By Catherine Heath
14-essential-customer-service-skills- Document360

Mar 26

14 essential customer service skills that drive business growth

A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents. Customer...

By Catherine Heath
Why-FREE-Isnt-Your-Answer-to-Help Authoring Tools

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential. 39% of millennials will check a company’s documentation before contacting support for help, and...

By Catherine Heath
Best-Help-Authoring-Tools- Document360

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools. If you’re not sure what a Help Authoring Tool is, see our post The Help...

By Catherine Heath
Key-differences-between-Adobe-RoboHelp and Document360

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time. Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe...

By Catherine Heath
3-Crucial-Disadvantages-to-HelpNDoc Help Authoring Tool

Feb 18

3 Crucial Disadvantages to HelpNDoc Help Authoring Tool

HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documentation. It’s typically aimed at customers who are at...

By Catherine Heath
Most Popular Help Authoring Tools Compared

Jan 14

The Most Popular Help Authoring Tools Compared

Help Authoring Tools are an important category of software since they allow you to produce and maintain help content for your business. They are typically...

By Catherine Heath
10 Knowledge Base Software Best Practice Examples

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help...

By Catherine Heath
What-is-Markdown-A guide-for-technical-writers

Oct 9

The Ins and Outs of Using Markdown for Technical Writing

Many technical writers either currently use or interested in using Markdown to write their technical documentation. It's a bit like Marmite – some people...

By Catherine Heath