Features for End Users

Experience lighting fast search, smooth navigation, better brand identity and highly structured documentation

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features end users

A beautiful knowledge base for your customers to become successful with your product

Clutter free user interface

Document360 customer facing knowledge base is designed keeping one thing in mind “A clutter free user interface that help customers find answers to their problems”.

features end users

Your customer can access your knowledge base from any device

Responsive Design

Responsive design of the knowledge base adjusts to the user’s behavior and environment based on screen size, platform and orientation. Example: Desktop, Phone and Tablet will have different views.

Responsive Design
Search

Help customers find what they are searching for

Create frictionless find-to-article paths by connecting users with exactly what they’re looking for, with lightning fast and highly relevant search.

Help customers navigate easily across your categories

Tree View Navigation
Tree View Navigation

The tree view navigation helps customers to visualize the full structure of your knowledge base. Helping them to move from one category to another easily.

Instant Category Filter
Instant Category Filter

A special category specific filter helps customers to narrow their categories selection.

Emoji
Category Emoji

Easily identify the right category or content through category Emoji.

categories

Create a stunning Knowledge base in minutes

A great product knowledge base will reduce your support request by at least 50%.

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Essential features for a knowledge base

Essential features for a knowledge base

Table of Content
Table of Content

Help customers navigate a lengthy article with Table of Content so they can jump between sections easily.

Call outs
Call Outs

Highlight articles sections if they need special attention (Error, Warning, Info)the content.

Code block
Code Blocks

Embed your code in the articles easily, with language specific (Java, Json, C#..) highlighter with easy copy option.

Branding & Appearance

Match the Knowledge base design with your brand identity

It is important to have better Information accessibility than availability. Hence, create an information architecture that leads users to the right category or topic.

Branding
Custom CSSJavaScript
Advanced Customization

Include custom CSS to define styles for your web page colours, fonts, layout etc. Custom Javascript can be included to achieve a specific function or integration.

landing page
Landing page : Better information architecture

It is important to have better Information accessibility than availability. Hence, create an information architecture that leads users to the right category or topic.

Corporate Logo
Corporate Logo/Favicon

Upload your logo and custom favicon to reflect your corporate branding.

Color Theme
Color Theme

Choose your primary and secondary colours from the colour palette.

Header Footer Navigation
Header/Footer Navigation

Customize your portal header and footer to match the same style as your corporate branding.

Explore more features in Document360

Editors and Writers
Editors and writers

Experience multi product knowledge base with user friendly editor, unlimited categories, version control and advanced analytics.

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Features
All features

Experience knowledge base software with better documentation, markdown editor, branding & security features. Here’s our complete list of features.

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Get set up in minutes get back to focusing on writing

A great product knowledge base will reduce your support request by at least 50%

  • Free 14-day trial
  • No credit card
  • Easy setup