Add Document360 to your Slack workspace to make the most of your knowledge base.
Bridge the gap in knowledge management and sharing in your Slack workspaces with Document360. Search, share, and create user-friendly documentation; author in Markdown editor for any version or language in your knowledge base from Slack.
Once the integration between Document360 and your Slack workspace is established, you would be able to use the different functions of Document360 with the /doc360 in your conversations either in direct messages or in channels.
|Create article||/doc360<space>create<space>Title of the article (optional)|
With the new Document360 integration on your Slack workspace, you would equip your agents with all the articles from your knowledge base without leaving the Slack environment. You can also share the searched articles by linking them in your conversation.
This makes your interactions simpler as knowledge sharing makes it easy to add context to conversations in real-time. Rather than asking someone for information every time you need it or jumping to different tabs if you’re using it on web.
Command: /doc360<space>create<space>Title of the article (optional)
Don’t find the article you’re looking for or you would like to add an article to your knowledge base on the go, this is also possible with the integration. Type in the /doc360 Create command followed by optional title to open article creation modal;
Here’s how you connect Document360 with your Slack workspace.
For a more elaborate integration setup instructions, check out our handy installation guide.