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An efficient collaboration hub for your teams powered by an awesome Knowledge base

Add Document360 to your Slack workspace to make the most of your knowledge base.

Bridge the gap in knowledge management and sharing in your Slack workspaces with Document360. Search, share, and create user-friendly documentation; author in Markdown editor for any version or language in your knowledge base from Slack.

App highlights

Search article Share links & articles Create articles Slash command launch

Why Document360 integration?

  • Easy access with slash commands /doc360<space>create
  • Powerful search engine for fast response
  • Share links, entire article or excerpts in response
  • Create articles for Knowledge base on the go
  • Easy authoring with markdown editor support

/doc360 Command

Once the integration between Document360 and your Slack workspace is established, you would be able to use the different functions of Document360 with the /doc360 in your conversations either in direct messages or in channels.

Commands

Help /doc360<space>help
Search article /doc360<space>search<space>query
Create article /doc360<space>create<space>Title of the article (optional)

Search and share articles

Command: /doc360<space>search<space>query

With the new Document360 integration on your Slack workspace, you would equip your agents with all the articles from your knowledge base without leaving the Slack environment. You can also share the searched articles by linking them in your conversation.

This makes your interactions simpler as knowledge sharing makes it easy to add context to conversations in real-time. Rather than asking someone for information every time you need it or jumping to different tabs if you’re using it on web.

Create an article from Slack

Command: /doc360<space>create<space>Title of the article (optional)

Don’t find the article you’re looking for or you would like to add an article to your knowledge base on the go, this is also possible with the integration. Type in the /doc360 Create command followed by optional title to open article creation modal;

Here’s how you connect Document360 with your Slack workspace.

  1. In Document360 project dashboard, go to Settings menu and click on Extensions
  2. You’d find the Slack Widget, click on the Add to Slack button
  3. App will redirect you to Slack to grant access to your workspace
  4. Click the Allow button and return to Document360. You would see a success message near the Add to Slack button
  5. The success message would also display the connected Slack Workspace name
  6. And you’re ready to go

For a more elaborate integration setup instructions, check out our handy installation guide.