Add the Document360 app to your Freshdesk platform to make the most of your knowledge base.
Carry out customer engagement and conversations to tickets by making use of support articles from your knowledge base without having to jump between different tabs on your browser.
Document360 would come in quite handy when responding to your support tickets. You would be able to search for and share articles to your customers from your integrated Document360 knowledge base with just a couple of clicks. You can do all this without having to leave the Freshdesk environment.
Apart from the regular search, to make things convenient, Freshdesk would automatically search the knowledge base using the ticket title and return matching articles under Recommended articles, as soon as you click on the Document360 icon.
Did not find the support article you’re looking for (or) feel the need to add a new article to the knowledge base?
You can create user-friendly documentation, author in Markdown, manage multiple versions and languages. All of this can be done without leaving the Freshdesk environment.
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For a more elaborate integration setup instructions, check out our handy installation guide.