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55%

Of consumers say easy access to support and information can make them fall in love with a brand.

74%

Of businesses estimate that effective knowledge management disciplines increase company productivity by up to 40%.

54%

Of companies offering web or mobile self-service have seen an increase in their website traffic.


About Spryker

Spryker enables companies to create winning commerce experiences in B2B, B2C, and marketplaces. It is the most modern platform-as-a-service solution with over 800 API-based modules, cloud-enabled, enterprise-ready, and loved by developers and business users worldwide.

Documentation Challenges

Our previous documentation platform outlived its usefulness as we faced too many challenges when working with it:

  • Since it was a desktop program, it was hard to contribute to documentation, and you could work only from the laptop where this program was installed.
  • The front-end of the documentation website was hardly possible to customize.
  • Very long publishing time: it took hours to build and publish documentation.
  • Poor Search feature.

We were considering many documentation platforms to substitute the one we had, and chose Document360, as it offered everything we were looking for:

  • Since Document360 is a web application, you don’t need to install anything.
  • Easy to contribute to docs, and it’s possible to create users with different permissions.
  • Straightforward editor.
  • A convenient preview function.
  • Project and article versioning.
  • Quick publishing time.
  • Easy customization of front-end.
  • A convenient preview function.
  • Amazing Search function.
  • …and much more!

We had a massive knowledge base, about 8000 pages of articles, but the Document360 team helped us to migrate painlessly. After the migration, we got tons of compliments from our customers regarding performance and appearance of our new documentation website. The old links from our previous documentation website still worked: Document360 team set proper redirects for us.

We like the fact that Document360 continues delivering more useful features. They even developed some of them just for us! And we love their customer support people – they are always open and responsive.

To put it short, we are absolutely happy about Document360. Since the migration, we have never regretted we have opted for this documentation platform.

Related Case Studies

10,000 people from 80 countries in 300+ businesses build better customer experiences with Document360

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