Document360

“It was the quickest decision, as Document360 stood out amongst its competitors. One year down the line and I am very pleased with the product – Document360 and it has helped streamline our documentation for our internal employees and users”

IATA – Montreal, Canada

Industry: Air Traffic

“…friendly Document360 team assisted them with the Go-live and any issues they faced during the crucial period..”
Pain Points
  • Cumbersome document maintenance
  • No metrics to understand documentation better
  • No capability for multiple versioning
Favourite Features
  • Notifications Channel
  • File Manager
  • Article Version difference

About IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic. IATA supports airline activity and helps formulate industry policy and standards. (IATA) recently went live with its Knowledge Base using Document360 as its documentation solution.

Documentation Challenges
  • Lack of easy to use editor with actions of create, edit, publish
  • Needed an organized (category wise) and easy to manage documentation
  • Role specific users to have corresponding access
  • Allow users to search through large documentation effectively and find answers
  • Branding and customizing the documentation

IATA had a large amount of documentation which they wanted to have centralized and easily manageable. They wanted the website to hold information and best practices to aid with implementations of Enhanced and Simplified Distribution which they could display to their users.

Why Document360?

When a user has some questions, it is easier for them to look for it themselves in an all-encompassing documentation with an intuitive search. Considering the quantity of documentation IATA had, they wanted something robust and easily maintainable.

IATA consolidated all their data and moved it to Document360. The friendly Document360 team assisted them with the Go-live and any issues they faced during the crucial period.

IATA mainly considered Document360 for its speedy search and Easy to use editor. The Notifications channel constantly keep the admin updated with any changes done to the Knowledge Base. File Manager helps to keep all their digital assets in one location online so they can be re-used.

“We’ve been using it for the last one year, but the overall speed/efficiency with search and new features like Notifications, File Manager has already made a significant difference”

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