Knowledge Base Excuses Document360

Apr 4

5 Excuses Companies Make for Not Having a Knowledge Base

In today’s fast-paced world, people want information and they want it immediately That means they’ll no longer accept waiting on hold to speak to a

By Christina Comben
self service over human touch

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot by themselves While

By Catherine Heath