Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Sep 30, 2020 • Document360 Team
Plenty of companies would like to be the one you end up choosing …
Apr 24, 2020 • Document360 Team
Many industries highly value technical writing, and in fact, it’s a growing field. …
Mar 13, 2020 • Document360 Team
In a perfect world, everyone in the company would jump at the chance …
Nov 13, 2018 • Jade Emmons
The saying goes that “the customer always comes first” and it rings especially …
Jul 11, 2018 • Sriram Hariharan
Having worked as a Technical Writer for about 10 years in my career, …
Jun 19, 2018 • Catherine Heath
Every technical writer has their own process for publishing outstanding content. But there …
May 17, 2018 • Christina Comben
The usability of your knowledge base depends on how you organize information and …
Apr 24, 2018 • Christina Comben
Your documentation is a valuable source of information for both your staff and …
Feb 28, 2018 • Catherine Heath
You create awesome blogs, videos, guides and podcasts to help customers understand how …
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them …