Knowledge Base Benefits

May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben
Incredible Knowleldge Base - Feature Image

May 17

How to Write an Incredible Knowledge Base Article

The usability of your knowledge base depends on how you organize information and how clear your articles are Putting things in the right place is the key to

By Christina Comben
Knowledge Base Statistics-Feature Image

May 8

14 Statistics that Will Convince You to Create a Knowledge Base

Since 2017, millennial have become the largest generation worldwide If you haven’t prepared your business to face the challenges that come with this

By Christina Comben
Search documentation Featured Image Document360

Apr 24

How to Understand What Your Customers are Searching for in Your Documentation

Your documentation is a valuable source of information for both your staff and your clients Every tutorial, “how-to” article and guide that you curate

By Christina Comben
Increase Productivity Knowledge Base

Apr 19

7 Reasons Your Knowledge Base Will Increase Productivity

You’ve heard that knowledge is power But by now, you know that knowledge alone isn’t enough - it’s the way you use the information that puts you ahead of

By Christina Comben
Knowledge base ideas Document360

Apr 11

Where Can I Get Ideas for My Knowledge Base?

One of the biggest excuses companies make for not adding a knowledge base to their website is that they don’t have the time to update it They also wonder

By Christina Comben
Knowledge Base Excuses Document360

Apr 4

5 Excuses Companies Make for Not Having a Knowledge Base

In today’s fast-paced world, people want information and they want it immediately That means they’ll no longer accept waiting on hold to speak to a

By Christina Comben
Internal Knowledge Base

Mar 15

How to Create a Good Internal Knowledge Base

We all know the importance of choosing the right knowledge base software when it comes to customer service But what we often forget is that our employees are

By Christina Comben
Knowledge Base

Mar 8

7 Essential Features to Look for in a Knowledge Base Software

Churn Ask any SaaS manager what their biggest business challenge is and they’ll probably tell you it’s keeping hold of customers Losing customers is

By Christina Comben