Knowledge Base Analysis

Jun 5

Knowledge Base Analysis of 8 Top SaaS Companies

In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the SaaS industry We’ll zero in on features that are common to

By Catherine Heath
Hubspot KB Teardown - Feature Image

May 23

Tear Down of Hubspot Terrifically Comprehensive Knowledge Base

Introduction In this post, we’ll do a tear down of Hubspot’s knowledge base for their range of inbound marketing and sales software Hubspot dominates in

By Catherine Heath
Write the Docs Portland 2018 Conference Feature Image

May 15

Recap of Write the Docs Portland Conference 2018

2018 marked the sixth year of Write the Docs Portland conference, which is an event targeted solely at documentarians Originally starting life as a

By Catherine Heath
Stripe feature image

May 1

Tear Down of Stripe’s Legendary Developer Knowledge Base

In this post, we’re going to do a tear down of the Stripe's knowledge base Stripe’s knowledge base has been a key factor in their growth to an estimated

By Catherine Heath
SaaS Knowledge Base

Apr 16

SaaS Knowledge Base Solutions: Are They Worth It?

Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wrestling with this issue There’s a growing market for

By Catherine Heath
word p[res plugin for knowledgebase

Mar 30

Using a WordPress Site for Your Knowledge Base: The Good, The Bad and The Ugly

Knowledge bases are well-known for their potential to help businesses realize savings Your knowledge base is a fantastic source of free traffic and also

By Catherine Heath
Search Engine Optimization Document360

Mar 20

Super SEO Tactics to Optimize Your Knowledge Base for Search

1 The importance of knowledge base SEO Many companies have enthusiastically launched their customer support knowledge base – and neglected to optimize it

By Catherine Heath
saas product documentation mistakes

Feb 28

7 Common Mistakes to Avoid Writing SaaS Product Documentation

Documentation is absolutely essential for attracting and retaining customers to your SaaS product – but a surprising number of companies aren't getting it

By Catherine Heath
self service over human touch

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot by themselves While

By Catherine Heath
docs like code

Feb 14

Adapt the “Docs Like Code” Approach to Supercharge Your Product Knowledge Base

Heard of docs like code You probably have In the last year, it’s experienced a surge in popularity, not least in the documentarian community itself SaaS

By Catherine Heath