zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation. However, your most knowledgeable employees can spend as much as 28 hours...

By Tom Hooker
Outstanding customer support practices

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenue by the year 2020. There is no question that SaaS is on...

By Tom Hooker

Jun 27

What Value Does an Independent SaaS Knowledge Base Software Like Document360 Provide?

In one of our recent follow-up emails with a potential prospect, we received the following response.  "I think it's a good start for an online...

By Saravana Kumar