Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices These will help you deliver useful content to your customers, and empower them to help

By Catherine Heath

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 997 billion US dollars in revenue by the year 2020 There is no question that SaaS is on the

By Tom Hooker

Oct 4

What Do I Need, Team Collaboration Tool or an Internal Knowledge Base?

It’s tricky to navigate the landscape of software products for your company There are countless products available, and many of them look extremely similar

By Catherine Heath