Tag: saas self-service
Jul 31
How to Integrate Your Self-service Support and One-on-one Support Successfully
One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide a holistic customer
By Catherine Heath
Apr 4
5 Excuses for Not Having Company Knowledge Base Software
In today’s fast-paced world, people want information and they want it immediately That means they’ll no longer accept waiting on hold to speak to a
By Christina Comben
Feb 22
Today’s Customers Prefer Self-service Over the Human Touch
Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by
By Catherine Heath