Outstanding customer support practices

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 997 billion US dollars in revenue by the year 2020 There is no question that SaaS is on the

By Jade Emmons
Customer Support Best Practices for SaaS Companies

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business Good

By Jade Emmons

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide a holistic customer

By Catherine Heath

Apr 4

5 Excuses for Not Having Company Knowledge Base Software

In today’s fast-paced world, people want information and they want it immediately That means they’ll no longer accept waiting on hold to speak to a

By Christina Comben

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by

By Catherine Heath