Tag: SaaS Self-service
Feb 16
What Is SaaS Customer Support?
Around 85% of executives believe that delivering a great experience gives companies an advantage over the competition. And, 82% of B2B buyers agree that...
Nov 29
5 Examples of Outstanding SaaS Customer Support
Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenue by the year 2020. There is no question that SaaS is on...
Nov 13
10 Customer Support Best Practices for SaaS Companies
The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business. Good...
Jul 31
How to Integrate Your Self-service Support and One-on-one Support Successfully
One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies. They should work together to provide holistic customer...
Jul 26
Why Document360 is better than INTERCOM Articles for Knowledgebase?
We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software. In our...
May 29
7 Benefits of Having a Good Knowledge Base
A customer’s interaction with your brand continues long after purchase. From the moment prospects stumble upon your website, and long after you sell your...
Apr 4
5 Excuses for Not Having Company Knowledge Base Software
In today’s fast-paced world, people want information and they want it immediately. That means they’ll no longer accept waiting on hold to speak to a...
Feb 22
Today’s Customers Prefer Self-service Over the Human Touch
Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by...