Tag: SaaS Self-service
Nov 29
5 Examples of Outstanding SaaS Customer Support
Some pundits expect the Software-as-a-Service industry to generate 997 billion US dollars in revenue by the year 2020 There is no question that SaaS is on the
Nov 13
10 Customer Support Best Practices for SaaS Companies
The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business Good
Jul 31
How to Integrate Your Self-service Support and One-on-one Support Successfully
One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide holistic customer
Apr 4
5 Excuses for Not Having Company Knowledge Base Software
In today’s fast-paced world, people want information and they want it immediately That means they’ll no longer accept waiting on hold to speak to a
Feb 22
Today’s Customers Prefer Self-service Over the Human Touch
Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by