Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Feb 16, 2019 • Tom Hooker
Around 85% of executives believe that delivering a great experience gives companies an …
Nov 29, 2018 • Tom Hooker
Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in …
Nov 13, 2018 • Jade Emmons
The saying goes that “the customer always comes first” and it rings especially …
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS …
Apr 4, 2018 • Christina Comben
In today’s fast-paced world, people want information and they want it immediately. That …
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them …