Feb 16

What Is SaaS Customer Support?

Around 85% of executives believe that delivering a great experience gives companies an advantage over the competition And, 82% of B2B buyers agree that

By Tom Hooker

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 997 billion US dollars in revenue by the year 2020 There is no question that SaaS is on the

By Tom Hooker

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business Good

By Jade Emmons

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide holistic customer

By Catherine Heath

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software In our

By Catherine Heath

May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben

Apr 4

5 Excuses for Not Having Company Knowledge Base Software

In today’s fast-paced world, people want information and they want it immediately That means they’ll no longer accept waiting on hold to speak to a

By Christina Comben

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by

By Catherine Heath