Publishing checklist for SaaS user documentation - Feature Image

Jun 19

Super Handy Publishing Checklist for SaaS User Documentation

Every technical writer has their own process for publishing outstanding content But there are some timeless principles that might help you In this article, we

By Catherine Heath
Search documentation Featured Image Document360

Apr 24

How to Understand What Your Customers are Searching for in Your Documentation

Your documentation is a valuable source of information for both your staff and your clients Every tutorial, “how-to” article and guide that you curate

By Christina Comben
Knowledge Base Excuses Document360

Apr 4

5 Excuses for Not Having Company Knowledge Base Software

In today’s fast-paced world, people want information and they want it immediately That means they’ll no longer accept waiting on hold to speak to a

By Christina Comben