Apr 12

Top 5 Customer Feedback Tools Compared

Customer feedback is as important to your business as the products you sell Without it, you’re operating blind when it comes to your marketing, sales,

By Jade Emmons

Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 18 trillion US dollars to low productivity each year This can happen for a variety of reasons

By Tom Hooker

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers Delving into your data and analytics will get you so far, but to

By Jade Emmons

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses In most cases, SaaS companies charge their customers on a monthly

By Tom Hooker

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70% On the contrary, the chances of reeling in a new client are as low as 5% Both of these

By Tom Hooker

Dec 28

5 Ways Your SaaS Customer Support Team Can Save Time

It’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time Needless to say, running a

By Tom Hooker