Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Sep 5, 2019 • Document360 Team
When it comes to operating a SAAS company, it’s critical that the right …
Sep 2, 2019 • Document360 Team
Customer support lies at the heart of your SAAS business. As the means …
Aug 19, 2019 • Document360 Team
Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, …
Jul 24, 2019 • Document360 Team
Data makes the world go round, or so they say, and they’re not …
Jul 19, 2019 • Document360 Team
When it comes to measuring your businesses’ SAAS customer support metrics, you need …
Jul 19, 2019 • Document360 Team
It should go without saying, but SAAS Customer Support Metrics play a key …
Jul 9, 2019 • Document360 Team
When it comes to running a profitable SAAS business, or any business for …
Apr 12, 2019 • Jade Emmons
Customer feedback is as important to your business as the products you sell. …
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars …
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those …