Sep 5

What the Modern Customer Expects From SAAS Customer Support

When it comes to operating a SAAS company, it's critical that the right support is available to customers after they've initially signed up. Engaging in the...

By Document360 Team

Sep 2

5 Great Ways to Develop Top-Quality SAAS Customer Support

Customer support lies at the heart of your SAAS business. As the means by which your customers engage when they need you most, SAAS customer support plays a...

By Document360 Team

Aug 19

How Social Media Helps Deliver Great Customer Support

Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, Pinterest, the list goes on and on – there are now more ways than...

By Document360 Team

Jul 24

The Role of Metrics in SAAS Customer Support

Data makes the world go round, or so they say, and they’re not wrong. A data-driven approach is now the key to success across the majority of SAAS...

By Document360 Team

Jul 19

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Team Level

Your support teams are your support capabilities. They’re on the front line every day, engaging with your customers and delivering satisfaction at every...

By Document360 Team

Jul 19

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Management Level

It should go without saying, but SAAS Customer Support Metrics play a key role across multiple tiers of your business. The very best use data in every business...

By Document360 Team

Jul 9

How to Manage Your SAAS Customer Support Costs

When it comes to running a profitable SAAS business, or any business for that matter, it’s essential customer support costs are regularly monitored,...

By Document360 Team
Top-5-Customer-Feedback-Tools-Compared- Document360

Apr 12

Top 5 Customer Feedback Tools Compared

Customer feedback is as important to your business as the products you sell. Without it, you’re operating blind when it comes to your marketing, sales,...

By Jade Emmons
remote-customer-support-teams- tools

Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low productivity each year. This can happen for a variety of reasons....

By Tom Hooker
5-Effective-Ways-To-Get-Your-Customer To Provide Feedback

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers. Delving into your data and analytics will get you so far, but...

By Jade Emmons