Jul 24

The Role of Metrics in SAAS Customer Support

Data makes the world go round, or so they say, and they’re not wrong. A data-driven approach is now the key to success across the majority of SAAS...

By Document360 Team

Jul 19

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Team Level

Your support teams are your support capabilities. They’re on the front line every day, engaging with your customers and delivering satisfaction at every...

By Document360 Team

Jul 19

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Management Level

It should go without saying, but SAAS Customer Support Metrics play a key role across multiple tiers of your business. The very best use data in every business...

By Document360 Team

Jul 17

Why Defining Your SAAS Customer Support Metrics Is Key to Success

In the modern commercial world, measurement is critical. Whether it’s measurement of growth, success, efficiency or output, you need the ability to...

By Document360 Team

Jul 10

Embracing the Data: The SAAS Customer Support Metrics You Need to Measure at Agent Level

When it comes to measuring your businesses’ SAAS customer support metrics, you need to take a data-driven approach. To identify how your team members are...

By Document360 Team