Jul 19

Top 5 Uses of Knowledge Base Tools for Software Product

Knowledge base tools are the future of customer support   81 percent of all customers try taking care of matters themselves before reaching out to a

By Christina Comben
Free Knowledge base - Feature Image

Jul 17

Disadvantage of Using Free Knowledge Base Systems for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base system

By Catherine Heath

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build an company knowledge base There are some good reasons to do so, but also

By Catherine Heath
Content Strategy for Knowledge base

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated Every positive experience

By Christina Comben
Knowledge Base Benefits

May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben
Hubspot KB Teardown - Feature Image

May 23

Tear Down of Hubspot Terrifically Comprehensive Knowledge Base

Introduction In this post, we’ll do a tear down of Hubspot’s knowledge base for their range of inbound marketing and sales software Hubspot dominates in

By Catherine Heath
Incredible Knowleldge Base - Feature Image

May 17

How to Write an Incredible Knowledge Base Article

The usability of your knowledge base depends on how you organize information and how clear your articles are Putting things in the right place is the key to

By Christina Comben
Knowledge Base Statistics-Feature Image

May 8

14 Statistics that Will Convince You to Create Knowledge Base

Since 2017, millennials have become the largest generation worldwide If you haven’t prepared your business to face the challenges that come with this

By Christina Comben
Stripe feature image

May 1

Tear Down of Stripe’s Legendary Developer Knowledge Base

In this post, we’re going to do a tear down of the Stripe's knowledge base Stripe’s knowledge base has been a key factor in their growth to an estimated

By Catherine Heath
SaaS Knowledge Base

Apr 16

SaaS Knowledge Base Solutions: Are They Worth It?

Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wrestling with this issue There’s a growing market for

By Catherine Heath