feature spotlight private knowledge base

Oct 15

Document360’s Feature Spotlight – Private Knowledge Base

Creating an private knowledge base for your internal employees is a great way for organisations to provide employees with important, easy to find

By Rochelle Saldanha

Sep 25

Learn the Knowledge Base Best Practices from Twilio’s Developer Portal

Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication This means Twilio helps companies to deliver a variety of

By Catherine Heath

Sep 6

The Biggest Drawbacks of Using Wiki as Knowledge Base Software

Make no mistake Wiki software is an excellent collaboration tool that allows you to find, share, and store your company information Among the pros of using a

By Christina Comben

Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human

By Christina Comben

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software In our

By Catherine Heath

Jul 19

Top 5 Uses of Best Knowledge Base Tools for SaaS Product

Knowledge base tools are the future of customer support 81 percent of all customers try taking care of matters themselves before reaching out to a live

By Christina Comben

Jul 17

Disadvantage of Using Free Knowledge Base Software for Your Startup

There are quite a few SaaS companies out there such as Zendesk, Freshdesk, Drift, Hubspot, Dropbox, which each provide their own free knowledge base software

By Catherine Heath

Jul 5

Pros and Cons of SharePoint Knowledge Base Software

Some companies use SharePoint (part of Microsoft Office) as an unusual way to build a company knowledge base There are some good reasons to do so, but also

By Catherine Heath

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated Every positive experience

By Christina Comben

Jun 27

What Value Does an Independent SaaS Knowledge Base Software Like Document360 Provide?

In one of our recent follow-up emails with a potential prospect, we received the following response  "I think it's a good start for an online documentation

By Saravana Kumar