Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker
zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation However, your most knowledgeable employees can spend as much as 28 hours

By Tom Hooker
Internal Knowledge base options

Nov 29

5 Internal Knowledge Base Software Options Reviewed

Great products are necessary, but they don’t guarantee success This is why SaaS companies of all sizes are scrambling to find a way to deliver a great

By Tom Hooker

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base Knowledge bases are often

By Jade Emmons
Document360 Feature Spotlight - Bulk Operations

Nov 16

Document360’s Feature Spotlight – Bulk Operations

Performing the task of publishing your articles or performing any action on a group of articles one by one can become cumbersome and monotonous We want to make

By Rochelle Saldanha
open source knowledge base software compared to saas

Nov 15

Open Source Knowledge Base Software Compared to SaaS Solution

Open source software is a huge industry with many active projects As a result, companies are interested in finding out more about open source knowledge base

By Jade Emmons
feature spotlight backup and restore

Nov 8

Document360’s Feature Spotlight – Backup and Restore

Before Data collection begins, a backup and restore policy should be in place to help guide the restoration of data in case of Data loss While all are aware of

By Rochelle Saldanha
Strategic Approach to Use Knowledge Base as Marketing Tool

Oct 24

Strategic Approach to Use Knowledge Base as Marketing Tool (5 Simple Steps)

Having a knowledge base has become essential for almost every SaaS company nowadays Since the SaaS pricing model relies heavily on retaining existing customers

By Noel Ceta
feature spotlight private knowledge base

Oct 15

Document360’s Feature Spotlight – Private Knowledge Base

Creating a private knowledge base for your internal employees is a great way for organisations to provide employees with important, easy to find

By Rochelle Saldanha

Sep 25

Learn the Knowledge Base Best Practices from Twilio’s Developer Portal

Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication This means Twilio helps companies to deliver a variety of

By Catherine Heath