Document360 Q1 - 2020 update

Apr 5

What’s new in Document360? – Q1 2020 product update

This is our first official product update blog in 2020.  We are continuously shipping new features into the product quietly, but we realized we didn't even...

By Saravana Kumar

Sep 30

What Is Call Center Knowledge Base Software and Why Is It Useful?

When it comes to driving efficiency and performance in a call center, you need to be able to respond quickly to customer queries and relay the information they...

By Document360 Team

Sep 27

Zoho Knowledge Base Software Alternatives You Should Consider

If you’re reading this, you are most likely familiar with Zoho or some of its products. Zoho is a leading web-based online office suite that offers a number...

By Document360 Team

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base. Knowledge bases are often...

By Jade Emmons

Apr 16

SaaS Knowledge Base Solutions: Are They Worth It?

Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wrestling with this issue. There’s a growing market for...

By Catherine Heath

Apr 4

5 Excuses for Not Having Company Knowledge Base Software

In today’s fast-paced world, people want information and they want it immediately. That means they’ll no longer accept waiting on hold to speak to a...

By Christina Comben

Mar 30

Using WordPress as Knowledge Base: The Good, The Bad and The Ugly [Updated]

Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledge base is a fantastic source of free traffic and also leads...

By Catherine Heath

Mar 8

7 Essential Features to Look for in a Knowledge Base Software

Churn. Ask any SaaS manager what their biggest business challenge is and they’ll probably tell you it’s keeping hold of customers. Losing customers is...

By Christina Comben