Nov 29

What to put beneath your support— HelpCenter (+Examples)

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improving features of customer support only the best...

By Pradeepa somasundaram
knowledge-base-ideas- Document360

Apr 26

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...

By Jade Emmons