Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Jan 11, 2020 • Document360 Team
An important part of writing support documentation is how you present it to …
Dec 7, 2018 • Tom Hooker
Information Architecture is a topic that many people may have heard about. You …
Dec 6, 2018 • Tom Hooker
Establishing an open and collaborative environment is crucial for any organisation. However, your …
Aug 6, 2018 • Christina Comben
Your clients prefer using an online knowledge base because they can get instant …
Jul 12, 2018 • Christina Comben
Just like the foundations of your office building, your knowledge base is fundamental …
Jul 3, 2018 • Christina Comben
Clients who receive excellent customer support are four times more likely to be …
Jun 21, 2018 • Christina Comben
A knowledge base is crucial for your growth strategy. It helps you maintain …
May 23, 2018 • Catherine Heath
In this post, we’ll do a tear down of Hubspot’s knowledge base for …
May 17, 2018 • Christina Comben
The usability of your knowledge base depends on how you organize information and …
May 8, 2018 • Christina Comben
Since 2017, millennials have become the largest generation worldwide. If you haven’t prepared …