Why you need to document and organise your product insight

May 24

The power of Knowledge Management: Why you need to document and organise your product insight

We’re living in a knowledge economy That gives you a ready-made game plan for becoming a market leader You simply have to use all of your company knowledge

By Jade Emmons
Knowledgebase Information Architecture

Dec 7

Best Practices to Improve Knowledge Base Information Architecture

Information Architecture is a topic that many people may have heard about You might be wondering what it is and what is has to do with your knowledge

By Tom Hooker
zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation However, your most knowledgeable employees can spend as much as 28 hours

By Tom Hooker

Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human

By Christina Comben

Jul 12

Beginners Guide to Knowledge Base Organisation in a Structured Way

Just like the foundations of your office building, your knowledge base is fundamental to serving your customers Whether you’re building an internal knowledge

By Christina Comben

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated Every positive experience

By Christina Comben

Jun 21

7 Ways to Optimize Your Knowledge Base Content to Get More Visitors

A knowledge base is crucial for your growth strategy It helps you maintain interactive communication with your customers whenever they need help There are

By Christina Comben

May 23

Tear Down of Hubspot’s Terrifically Comprehensive Knowledge Base

Introduction In this post, we’ll do a tear down of Hubspot’s knowledge base for their range of inbound marketing and sales software Hubspot dominates in

By Catherine Heath

May 17

How to Write an Incredible Knowledge Base Article

The usability of your knowledge base depends on how you organize information and how clear your articles are Putting things in the right place is the key to

By Christina Comben

May 8

14 Statistics that Will Convince You to Create Knowledge Base

Since 2017, millennials have become the largest generation worldwide If you haven’t prepared your business to face the challenges that come with this change,

By Christina Comben