style-guide-for-knowledgebase

Jan 11

Creating the Perfect Style Guide for your SaaS Knowledge Base

Introduction An important part of writing support documentation is how you present it to your users. Why Surely only content matters. The reason...

By Document360 Team

Nov 29

What to put beneath your support— HelpCenter (+Examples)

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improving features of customer support only the best...

By Pradeepa somasundaram

Oct 3

How to Create a Knowledge Base

In the modern commercial world, organization, data access and utilization are all key components to maximizing success and a knowledge base enables them all....

By Document360 Team

Oct 2

How to Create an Internal Knowledge Base

Many organizations use knowledge bases in order to service their customer's requirements and ensure they can access the critical information they need, when...

By Document360 Team
knowledge-base-ideas- Document360

Apr 26

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...

By Jade Emmons
10 Knowledge Base Software Best Practice Examples

Dec 19

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help...

By Catherine Heath

Mar 8

7 Essential Features to Look for in a Knowledge Base Software

Churn. Ask any SaaS manager what their biggest business challenge is and they’ll probably tell you it’s keeping hold of customers. Losing customers is...

By Christina Comben