style-guide-for-knowledgebase

Jan 8

Creating the Perfect Style Guide for your SaaS Knowledge Base

Introduction An important part of writing support documentation is how you present it to your users. Why Surely only content matters. The reason...

By Document360 Team
Why-Knowledge-Management-is-key-to-helping-your-customers-help-themselves

Jun 10

Why Knowledge Management is key to helping your customers help themselves

Knowledge management systems hold many benefits - for employees and customers alike. Internally, they improve customer support and project efficiency....

By Jade Emmons
knowledge-base-ideas- Document360

Apr 26

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporting your customers in the right way. Part of this...

By Jade Emmons