Document360 can help remote work and internal collaboration

Mar 23

How Document360 can help improve Remote Work and Internal Collaboration

The COVID19 PANDEMIC has taken us by unpleasant surprise, affecting our lifestyle and business conditions and the Workplace. For companies it is a war game,...

By Saravana Kumar

Oct 2

How to Create an Internal Knowledge Base

Many organizations use knowledge bases in order to service their customer's requirements and ensure they can access the critical information they need, when...

By Document360 Team
what is a knowledge base

Dec 18

What Is a Knowledge Base and Why Do I Need One?

The definition of knowledge base has changed multiple times throughout the history of the internet. At first, it was a term used to describe any complex data...

By Noel Ceta
zendesk Internal Knowledge base

Dec 6

Using Zendesk Internal Knowledge Base? Here are the Pros and Cons

Establishing an open and collaborative environment is crucial for any organisation. However, your most knowledgeable employees can spend as much as 28 hours...

By Tom Hooker
knowledge base tools

Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human...

By Christina Comben
knowledge base tools

Jul 19

Top 5 Uses of Best Knowledge Base Tools for SaaS Product

Knowledge base tools are the future of customer support. 81 percent of all customers try taking care of matters themselves before reaching out to a live...

By Christina Comben
knowledge base content strategy

Jul 3

6 Simple Steps to Build Perfect Knowledge Base Content Strategy

Clients who receive excellent customer support are four times more likely to be loyal to a brand than those who are poorly treated. Every positive experience...

By Christina Comben