Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Aug 17, 2021 • Jubina Prabhakaran
Many companies are aware of the need to have a customer-facing knowledge base, …
Feb 13, 2021 • Pradeepa somasundaram
While many businesses are aware of the benefits of a customer-facing knowledge base …
Jan 29, 2021 • Document360 Team
Knowledge management software is a popular category of software with thousands of products …
Mar 23, 2020 • Saravana Kumar
The COVID-19 pandemic has taken us by unpleasant surprise, affecting our lifestyle business …
Oct 2, 2019 • Document360 Team
Many organizations use knowledge bases in order to service their customer’s requirements and …
Sep 30, 2019 • Document360 Team
Research shows 70% of customers say service agents’ awareness of sales interactions is …
Dec 18, 2018 • Noel Ceta
The definition of knowledge base has changed multiple times throughout the history of …
Dec 7, 2018 • Tom Hooker
Many businesses are turning to digital technologies to increase their profitability, but this …
Dec 6, 2018 • Tom Hooker
Establishing an open and collaborative environment is crucial for any organisation. However, your …
Aug 6, 2018 • Christina Comben
Your clients prefer using an online knowledge base because they can get instant …