May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben

May 17

How to Write an Incredible Knowledge Base Article

The usability of your knowledge base depends on how you organize information and how clear your articles are Putting things in the right place is the key to

By Christina Comben

Mar 15

How to Create a Good Internal Knowledge Base

We all know the importance of choosing the right knowledge base software when it comes to customer service But what we often forget is that our employees are

By Christina Comben

Feb 6

How to Outsource Your SaaS Product Documentation to Freelancers

You’ve created a fantastic SaaS product It needs tweaking It needs adjusting But in essence, it’s there and it’s good So now what Marketing and reaching

By Lisamarie Lamb

Feb 2

The Untapped Power of Product Documentation for Marketing Your SaaS

Product marketing Product documentation One seems focused on business growth The other is often treated more like an annoying cost center Did you know that

By Catherine Heath

Jan 30

Agile SaaS Documentation: 5 Key Principles to Supercharge Your Product Documentation

Is agile at odds with documentation Not at all But some say it is In the past, companies have followed an overly rigid plan for writing their documentation

By Catherine Heath

Jan 23

Create Killer SaaS Product Documentation for Your Customers

Documentation is the most rock n’ roll part of a SaaS company, right Probably not Documentation for your SaaS product is crucial, though it may not have

By Catherine Heath