Aug 12

The Best Customer Support Tools to Achieve Business Success

Good customer support can go a long way. We all know what it’s like to fall victim to a negative customer experience, so when it comes to your own business...

By Document360 Team

Aug 8

The Essential Customer Experience Support Tools You Need to Deliver Customer Satisfaction

Companies often talk about ‘customer experience’ these days, and less about customer service. What is customer experience And how can you find the right...

By Document360 Team

Jul 25

The Critical Role of Online Customer Support Tools

We’ve reached a point in consumerism where customer support is ready and primed for innovation. Customers are looking for more seamless and easier user...

By Document360 Team

Jul 20

How Customer Support Tools for Social Media Can Take Your Customer Experience to the Next Level

There’s no doubt about it, social media is booming! And it continues to grow. Did you know that by 2021 it’s estimated that there will be 3.02 billion...

By Document360 Team
remote-customer-support-teams- tools

Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low productivity each year. This can happen for a variety of reasons....

By Tom Hooker
Best-Affordable-SaaS-Customer Support Software

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses. In most cases, SaaS companies charge their customers on a monthly...

By Tom Hooker