Nov 29

What to put beneath your support— HelpCenter (+Examples)

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improving features of customer support only the best...

By Pradeepa somasundaram

Jul 22

SAAS Customer Support Best Practices Quick Guide

Delivering good SAAS customer support is key to long-term success. That much is certain. Using a recurring payment model where customer value is extracted...

By Document360 Team
Top-5-Customer-Feedback-Tools-Compared- Document360

Apr 12

Top 5 Customer Feedback Tools Compared

Customer feedback is as important to your business as the products you sell. Without it, you’re operating blind when it comes to your marketing, sales,...

By Jade Emmons
14-essential-customer-service-skills- Document360

Mar 26

14 essential customer service skills that drive business growth

A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents. Customer...

By Catherine Heath
5-Effective-Ways-To-Get-Your-Customer To Provide Feedback

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers. Delving into your data and analytics will get you so far, but...

By Jade Emmons
Best-Affordable-SaaS-Customer Support Software

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses. In most cases, SaaS companies charge their customers on a monthly...

By Tom Hooker
What-Is-SaaS Customer Support

Feb 16

What Is SaaS Customer Support?

Around 85% of executives believe that delivering a great experience gives companies an advantage over the competition. And, 82% of B2B buyers agree that...

By Tom Hooker
What-is-Customer-Churn-and-9-Proven Ways-to Reduce It

Feb 15

What is Customer Churn and 9 Proven Ways to Reduce It

Customer churn also referred to as customer attrition, is a business metric that directly represents the number of customers that stop being your customers...

By Noel Ceta
Measure SaaS customer Success

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70%. On the contrary, the chances of reeling in a new client are as low as 5%. Both of these...

By Tom Hooker
5 Ways Your SaaS Customer Support- Team Can Save Time

Dec 28

5 Ways Your SaaS Customer Support Team Can Save Time

It’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time. Needless to say, running...

By Tom Hooker