Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 18 trillion US dollars to low productivity each year This can happen for a variety of reasons

By Tom Hooker

Mar 26

14 essential customer service skills that drive business growth

A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents Customer

By Catherine Heath

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers Delving into your data and analytics will get you so far, but to

By Jade Emmons

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses In most cases, SaaS companies charge their customers on a monthly

By Tom Hooker

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70% On the contrary, the chances of reeling in a new client are as low as 5% Both of these

By Tom Hooker

Jan 25

What are the Biggest Customer Service Challenges Faced? Solutions from 9 Experts!

In today’s world, as the advancements in the technology, the accessibility of information, product quality, etc, are enormous The 'Customer service' serves

By Murali S

Dec 28

5 Ways Your SaaS Customer Support Team Can Save Time

It’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time Needless to say, running a

By Tom Hooker

Nov 29

5 Examples of Outstanding SaaS Customer Support

Some pundits expect the Software-as-a-Service industry to generate 997 billion US dollars in revenue by the year 2020 There is no question that SaaS is on the

By Tom Hooker

Nov 22

The Important Differences Between Help Desk and Knowledge Base Software

Customers now expect companies to provide self-service support, which they usually achieve using a self-service knowledge base Knowledge bases are often

By Jade Emmons

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business Good

By Jade Emmons