Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Apr 10, 2020 • Pradeepa somasundaram
Trust is that feeling you get when the takeaway service you’ve been ordering …
Mar 23, 2020 • Saravana Kumar
The COVID-19 pandemic has taken us by unpleasant surprise, affecting our lifestyle business …
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find …
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But …
Feb 22, 2020 • Document360 Team
You know the value of adopting a self-service support strategy, and yet companies …
Jun 28, 2019 • Document360 Team
Let’s get down to the facts, good customer service skills can make or …
Jun 17, 2019 • Tom Hooker
It should come as no surprise that customer service plays a key role …
Jun 14, 2019 • Tom Hooker
Welcome to the digital era. A world where the majority of people, prospects, …
Jun 14, 2019 • Tom Hooker
Knowledge management is so important that 95% of CEOs consider it a critical …
May 24, 2019 • Jade Emmons
We’re living in a knowledge economy. That gives you a ready-made game plan …