Customer Service Skills Influence Your Bottom Line- Document360

Jun 28

5 Ways Customer Service Skills Influence Your Bottom Line

Let’s get down to the facts, good customer service skills can make or break a business. In fact, they’re often the difference between long-term success and...

By Document360 Team
Why Customer Service Skills are critical to your business success in 2019-Document360

Jun 17

Why Customer Service Skills are critical to your business success in 2019

It should come as no surprise that customer service plays a key role in almost everything you do. Your customers are your revenue and what keeps your business...

By Tom Hooker
The role of customer-service-in-digital-world

Jun 14

The Role of Customer Service in the Digital World

Welcome to the digital era. A world where the majority of people, prospects, and customers spend their time in front of a screen. As technology and culture...

By Tom Hooker
How Knowledge Management Reduces-Your-Service-Costs

Jun 14

How Knowledge Management Reduces Your Service Costs

Knowledge management is so important that 95% of CEOs consider it a critical part of their company. In fact, enterprises like British Petroleum attribute as...

By Tom Hooker
How Knowledge Management Can Help You and Your Customers- DOCUMENT360

May 24

How Knowledge Management Can Help You and Your Customers

Effective knowledge management is becoming a priority for decision-makers in different industries. 58% of companies are planning to reinvest in knowledge...

By Tom Hooker
Why you need to document and organise your product insight

May 24

The power of Knowledge Management: Why you need to document and organise your product insight

We’re living in a knowledge economy. That gives you a ready-made game plan for becoming a market leader. You simply have to use all of your company...

By Jade Emmons
remote-customer-support-teams- tools

Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low productivity each year. This can happen for a variety of reasons....

By Tom Hooker
14-essential-customer-service-skills- Document360

Mar 26

14 essential customer service skills that drive business growth

A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents. Customer...

By Catherine Heath
5-Effective-Ways-To-Get-Your-Customer To Provide Feedback

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers. Delving into your data and analytics will get you so far, but...

By Jade Emmons
Best-Affordable-SaaS-Customer Support Software

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses. In most cases, SaaS companies charge their customers on a monthly...

By Tom Hooker