May 11

Why do SaaS companies rely on a customer knowledge base to get it right?

Introduction  Believe it or not, customer service is the core of how you make money in the software industry. More so than just having an excellent product,...

By Document360 Team

Apr 30

How these Top SaaS companies deliver market-leading customer support

The environment moves incredibly fast in the software world. Customer support always has to keep pace. Customers are using our apps online, which leads them to...

By Document360 Team