The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

May 29

7 Benefits of Having a Good Knowledge Base

A customer’s interaction with your brand continues long after purchase From the moment prospects stumble upon your website, and long after you sell your

By Christina Comben

May 23

Tear Down of Hubspot’s Terrifically Comprehensive Knowledge Base

Introduction In this post, we’ll do a tear down of Hubspot’s knowledge base for their range of inbound marketing and sales software Hubspot dominates in

By Catherine Heath

May 17

How to Write an Incredible Knowledge Base Article

The usability of your knowledge base depends on how you organize information and how clear your articles are Putting things in the right place is the key to

By Christina Comben

May 15

Recap of Write the Docs Portland Conference 2018

2018 marked the sixth year of Write the Docs Portland conference, which is an event targeted solely at documentarians Originally starting life as a

By Catherine Heath

May 8

14 Statistics that Will Convince You to Create Knowledge Base

Since 2017, millennials have become the largest generation worldwide If you haven’t prepared your business to face the challenges that come with this change,

By Christina Comben

May 1

Tear Down of Stripe’s Legendary Developer Knowledge Base

In this post, we’re going to do a tear down of the Stripe's knowledge base Stripe’s knowledge base has been a key factor in their growth to an estimated

By Catherine Heath

Apr 24

How to Understand What Your Customers are Searching for in Your Documentation

Your documentation is a valuable source of information for both your staff and your clients Every tutorial, “how-to” article and guide that you curate

By Christina Comben

Apr 19

7 Reasons Your Knowledge Base Will Increase Productivity

You’ve heard that knowledge is power But by now, you know that knowledge alone isn’t enough - it’s the way you use the information that puts you ahead of

By Christina Comben

Apr 16

SaaS Knowledge Base Solutions: Are They Worth It?

Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wrestling with this issue There’s a growing market for SaaS

By Catherine Heath

Apr 11

Where Can I Get Ideas for My Knowledge Base?

One of the biggest excuses companies make for not adding an internal knowledge base to their website is that they don’t have the time to update it They also

By Christina Comben