The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

monthly 2018 product update

Oct 1

September 2018 Product Update: UI Revamp, Bulk Operation and Print as PDF

Another month has quickly gone by, let’s check our feature releases for the month of September Missed reading our previous month updates June 2018

By Rochelle Saldanha
Document360 Feature Spotlight - Landing Page

Sep 27

Document360’s Feature Spotlight – Landing Page

Landing page is a web page which serves as the entry point for your Knowledge base software You can think of the landing page as an introduction page with the

By Rochelle Saldanha

Sep 25

Learn the Knowledge Base Best Practices from Twilio’s Developer Portal

Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication This means Twilio helps companies to deliver a variety of

By Catherine Heath

Sep 18

Document360’s Feature Spotlight – Versioning

Version control is the process by which different drafts and versions of a document are managed It provides an audit trail for the revision and update of these

By Rochelle Saldanha

Sep 6

The Biggest Drawbacks of Using Wiki as Knowledge Base Software

Make no mistake Wiki software is an excellent collaboration tool that allows you to find, share, and store your company information Among the pros of using a

By Christina Comben
monthly 2018 product update

Sep 3

August 2018 Product Update: Landing Page with Category Section, Customized Login Page Re-branding and Improvements

It is time for the Document360 August 2018 product update Let us check out what features the team has brought about in this scorching month Missed reading our

By Rochelle Saldanha

Aug 16

New Chrome “Not Secure” Warning has Consequences for Your Knowledge Base

You may have noticed a change in the Google Chrome browser very recently This change governs how you see the domains of the sites you’re visiting in the

By Catherine Heath

Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human

By Christina Comben
monthly 2018 product update

Aug 3

July 2018 Product Update: Article Search in Portal, Category Manager Emoji Icons, and Improvements

Welcome to the Document360 July 2018 product update! It's that time of the month to take a step back to see what we have achieved as a team Let's dive right

By Sriram Hariharan

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies They should work together to provide holistic customer

By Catherine Heath