Document360 news, updates and best practices on knowledge base management

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by...

By Catherine Heath

Feb 14

Adapt the “Docs Like Code” Approach to Supercharge Your Product Knowledge Base

Heard of docs like code You probably have. In the last year, it experienced a surge in popularity, not least in the documentarian community itself. SaaS...

By Catherine Heath

Feb 9

Make Documentation a Core Part of Your Minimum Viable Product

In the race to launch and beat your competitors to market, it’s easy to put ‘unnecessary’ tasks (like documentation) on the back-burner. But according...

By Catherine Heath

Feb 6

How to Outsource Your SaaS Product Documentation to Freelancers

You’ve created a fantastic SaaS product. It needs tweaking. It needs adjusting. But in essence, it’s there and it’s good. So now what Marketing and...

By Lisamarie Lamb

Feb 2

The Untapped Power of Product Documentation for Marketing Your SaaS

Product marketing. Product documentation. One seems focused on business growth. The other is often treated more like an annoying cost center. Did you know...

By Catherine Heath

Jan 30

Agile SaaS Documentation: 5 Key Principles to Supercharge Your Product Documentation

Is agile at odds with documentation Not at all. But some say it is. In the past, companies have followed an overly rigid plan for writing their...

By Catherine Heath

Jan 23

Create Killer SaaS Product Documentation for Your Customers

Documentation is the most rock n’ roll part of a SaaS company, right Probably not. Documentation for your SaaS product is crucial, though it may not have...

By Catherine Heath

Dec 19

Birth of Document360 – The Inside Story Behind Our 14 Days Hackathon

Towards the end of last month, I published an article on LinkedIn — Ambitious plan to build a new product in 14 days explaining our plan to build a brand new...

By Saravana Kumar