Blog

Document360 news, updates and best practices on knowledge base management

May 20

Ensuring Aligned Technical Content with Aditi Kashikar of Automation Anywhere

Aditi Kashikar, Product Documentation Leader of Automation Anywhere joins us in this episode of Knowledgebase Ninjas. Connect with Aditi Kashikar and view...

By Gowri Ramkumar
Podcast-april-20

May 15

Five Key Insights From The Knowledgebase Ninjas Podcast In April

As you may or may not know... we run what has now become the world's most downloaded documentation focussed podcast! We have been interviewing the best and...

By Tom Hunt

May 13

Documentation Simplicity is King with Anastasiia Mikhieieva at GlobalLogic

Anastasiia Mikhieieva, Senior Technical Writer at GlobalLogic joins us in this episode of Knowledgebase Ninjas. Connect with Anastasiia Mikhieieva and...

By Gowri Ramkumar

May 11

Why do SaaS companies rely on a customer knowledge base to get it right?

Introduction  Believe it or not, customer service is the core of how you make money in the software industry. More so than just having an excellent product,...

By Document360 Team

May 6

Increasing Searchability with Gideon Behrensmeyer of Sisense

 Gideon Behrensmeyer, Documentation Team Leader of Sisense joins us in this episode of Knowledgebase Ninjas. Connect with Gideon Behrensmeyer and...

By Gowri Ramkumar

May 1

Entering The Conversation About Your Product with Christopher Gales of Splunk

  Christopher Gales, Senior Director of Documentation at Splunk joins us in this episode of Knowledgebase Ninjas. Connect with Christopher Gales and...

By Gowri Ramkumar
Document360 - April 2020 Product Update

Apr 30

What’s new in Document360? – April 2020 Product Update

At the beginning of the month, we gave a full update on the Q1 of 2020. As a SaaS platform, we constantly ship features into the product, pretty much every...

By Saravana Kumar

Apr 30

How these Top SaaS companies deliver market-leading customer support

The environment moves incredibly fast in the software world. Customer support always has to keep pace. Customers are using our apps online, which leads them to...

By Document360 Team

Apr 27

Understand Your Audience Fully with Sindhu Surenthran of a Multinational Company

  Sindhu Surenthran, Documentation Consultant for a Multinational Company joins us in this episode of Knowledgebase Ninjas. Connect with Sindhu...

By Gowri Ramkumar
The-industries-that-value-technical-writers

Apr 24

The Industries that value Technical Writers the Most

There are many industries that highly value technical writing, and in fact it’s a growing field. Almost every industry has a place for technical writing in...

By Document360 Team