The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools If you’re not sure what a Help Authoring Tool is, see our post The Help

By Catherine Heath

Mar 6

Is MadCap Flare Help Authoring Tool Worth Its Price?

MadCap Flare is a Help Authoring Tool, and in the past the market was dominated by just a few key players – these include Adobe RoboHelp, MadCap Flare, and

By Catherine Heath

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe Technical

By Catherine Heath

Feb 20

Best Affordable SaaS Customer Support Software

Creating a reliable customer support department is a critical step for all SaaS businesses In most cases, SaaS companies charge their customers on a monthly

By Tom Hooker

Feb 18

Feature Spotlight – File Manager in Document360

It can be frustrating when you can’t find what you are looking for Often the benefits of having a good filing system overlooked But keeping your content

By Rochelle Saldanha

Feb 18

3 Crucial Disadvantages to HelpNDoc Help Authoring Tool

HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documentation It’s typically aimed at customers who are at least

By Catherine Heath

Feb 16

What Is SaaS Customer Support?

Around 85% of executives believe that delivering a great experience gives companies an advantage over the competition And, 82% of B2B buyers agree that

By Tom Hooker

Feb 15

What is Customer Churn and 9 Proven Ways to Reduce It

Customer churn also referred to as customer attrition, is a business metric that directly represents the number of customers that stop being your customers

By Noel Ceta

Feb 12

Feature Spotlight – Notifications in Document360

Notifications can inform you who and what exactly has changed in your Knowledge Base  Whenever you create or modify anything in Document360, you can set it

By Rochelle Saldanha

Feb 11

How to Measure SaaS Customer Success

The probability of converting existing customers is as high as 70% On the contrary, the chances of reeling in a new client are as low as 5% Both of these

By Tom Hooker