Blog

Document360 news, updates and best practices on knowledge base management

developers-to-documentation

Mar 13

Convincing your Developers to Write Technical Product Documentation

In a perfect world, everyone in the company would jump at the chance to write documentation. If you’re a technical writer, you probably think writing is fun...

By Document360 Team

Mar 11

“Minimizing Content” With Gavin Austin of Salesforce

 Gavin Austin, Principal Technical Writer at Salesforce joins us in this episode of Knowledgebase Ninjas. Connect with Gavin and Salesforce...

By Gowri Ramkumar
inding-the-time-to-write-software-documentation

Mar 6

Finding The time To Write Software Documentation In A Busy Startup

As a company that makes knowledge base software, we’re innately biased towards the value of good documentation. And yet many, many startups barely have any...

By Document360 Team

Mar 4

“Managing Shareholders” With Chris Ward of Ethereum

Chris Ward, Technical Writer at Ethereum joins us in this episode of Knowledgebase Ninjas. Connect with Chris and Ethereum here: Chris (On...

By Gowri Ramkumar
the power of customer-support-to-build-loyalty

Feb 28

Transform Haters Into Advocates: The Power Of Customer Support To Build Loyalty

You may not think of customers complaining as a reason to celebrate. But today’s most successful brands like Buffer and Wistia understand the power of...

By Document360 Team
"Documentation Is An Option" With Aaron Collier of Kiwi.com

Feb 26

“Documentation Is An Option” With Aaron Collier of Kiwi.com

Aaron Collier, Senior Technical Writer at Kiwi.com joins us in this episode of Knowledgebase Ninjas. Connect with Aaron and Kiwi.com here: Aaron...

By Gowri Ramkumar
8-reasons-company-fails

Feb 22

8 Reasons That Companies Fail To Adopt Self-Service Support (plus remedies)

You know the value of adopting a self-service support strategy, and yet companies are struggling to implement them successfully. 71% of customers now expect...

By Document360 Team
Nick Whittaker

Feb 19

“Unnecessary Words” With Nick Whittaker of Wolters Kluwer

Nick Whittaker, Documentation Manager at Wolters Kluwer joins us in this episode of Knowledgebase Ninjas. Connect with Nick and Wolters Kluwer...

By Gowri Ramkumar

Feb 12

“Writers Should Write Less” With Nibu Thomas of Whatfix

Nibu Thomas, Associate Director at Whatfix joins us in this episode of Knowledgebase Ninjas. Connect with Nibu and Whatfix here: Nibu...

By Gowri Ramkumar
5-real-life-Knowledge-Management-examples

Feb 11

5 real-life examples of Knowledge Management success you can learn from

Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in their quest for the Holy Grail. In these classic romantic...

By Catherine Heath