The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

B2B-marketing-Expo-2019

Apr 1

B2B Marketing Expo 2019- London

The B2B Marketing Expo is Europe’s leading sales event, where year after year, the most proactive sales professionals descend on the ExCeL, all hungry to

By Rochelle Saldanha
remote-customer-support-teams- tools

Mar 29

Top Tools for Managing Remote Customer Support Teams

According to some estimates, companies worldwide lose close to 18 trillion US dollars to low productivity each year This can happen for a variety of reasons

By Tom Hooker
14-essential-customer-service-skills- Document360

Mar 26

14 essential customer service skills that drive business growth

A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents Customer

By Catherine Heath
5-Effective-Ways-To-Get-Your-Customer To Provide Feedback

Mar 22

5 Effective Ways To Get Your Customer To Provide Feedback

Every business has customers, so every business needs to collect feedback from those customers Delving into your data and analytics will get you so far, but to

By Jade Emmons
Open-Source-Help-Authoring-tools-The-Pros and Cons

Mar 15

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service A crucial part of this is providing documentation to help people use it and to troubleshoot Creating these documents

By Jade Emmons
Document360 update Monthly

Mar 14

Feb 2019 Product Update – File Manager, Notification channel UI enhancements & Export as html

The month of February was a very focused one for Document360 as we fixated on to bring new solid features to the product Features we released this month

By Vishnu Balachandran
Why-FREE-Isnt-Your-Answer-to-Help Authoring Tools

Mar 13

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential 39% of millennials will check a company’s documentation before contacting support for help, and self-service

By Catherine Heath
Document360 Feature spotlight-API-integration

Mar 11

Feature Spotlight – API in Document360

API (Application programming interfaces) is an interface for interacting with a web server, with the most common use case being data retrieval (Just like a

By Rochelle Saldanha
Best-Help-Authoring-Tools- Document360

Mar 8

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools If you’re not sure what a Help Authoring Tool is, see our post The Help

By Catherine Heath
Key-differences-between-Adobe-RoboHelp and Document360

Mar 1

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time Adobe RoboHelp software is a Help Authoring Tool that forms part of its Adobe Technical

By Catherine Heath