The Knowledge Base That Scales
with Your Product

Explore the latest information on digital documentation challenges and product updates from Document360.

Customer Support Best Practices for SaaS Companies

Nov 13

10 Customer Support Best Practices for SaaS Companies

The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, which are heavily reliant on repeat business Good

By Jade Emmons
feature spotlight backup and restore

Nov 8

Document360’s Feature Spotlight – Backup and Restore

Before Data collection begins, a backup and restore policy should be in place to help guide the restoration of data in case of Data loss While all are aware of

By Rochelle Saldanha
monthly 2018 product update

Nov 2

October 2018 Product Update: Edit and Undo Published Article, Delete Article Versions

For us customer gratification is of paramount importance, so we approach ways to advance and innovate Document360 that is imperative to meet your needs Check

By Helen Sheeba
Strategic Approach to Use Knowledge Base as Marketing Tool

Oct 24

Strategic Approach to Use Knowledge Base as Marketing Tool (5 Simple Steps)

Having a knowledge base has become essential for almost every SaaS company nowadays Since the SaaS pricing model relies heavily on retaining existing customers

By Noel Ceta
Action Plans after SaaStock 2018

Oct 23

Document360’s Action Plans after SaaStock 2018

Document360's enthusiasm to spread our message and our spirit of adventure were certainly in evidence at the SaaStock 2018 Event in Dublin (Monday 15-Wednesday

By Duncan Barker
feature spotlight private knowledge base

Oct 15

Document360’s Feature Spotlight – Private Knowledge Base

Creating a private knowledge base for your internal employees is a great way for organisations to provide employees with important, easy to find

By Rochelle Saldanha
SaaStock 2018

Oct 10

Complete Attendee Guide to SaaStock 2018

We’re excited to announce that Document360 will be exhibiting at Saastock 2018 in Dublin (15-17th Oct) The event span for 3 days and it is Europe’s top B2B

By Pradeepa somasundaram
What-is-Markdown-A guide-for-technical-writers

Oct 9

The Ins and Outs of Using Markdown for Technical Writing

Many technical writers either currently use or interested in using Markdown to write their technical documentation It's a bit like Marmite – some people love

By Catherine Heath
Team Collaboration Tool or an Internal Knowledge Base

Oct 4

What Do I Need, Team Collaboration Tool or an Internal Knowledge Base?

It’s tricky to navigate the landscape of software products for your company There are countless products available, and many of them look extremely similar

By Catherine Heath
monthly 2018 product update

Oct 1

September 2018 Product Update: UI Revamp, Bulk Operation and Print as PDF

Another month has quickly gone by, let’s check our feature releases for the month of September Missed reading our previous month updates June 2018

By Rochelle Saldanha