Blog

Document360 news, updates and best practices on knowledge base management

Sep 25

Learn the Knowledge Base Best Practices from Twilio’s Developer Portal

Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication. This means Twilio helps companies to deliver a variety...

By Catherine Heath

Sep 18

Document360’s Feature Spotlight – Versioning

Version control is the process by which different drafts and versions of a document are managed. It provides an audit trail for the revision and update of...

By Rochelle Saldanha

Sep 6

The Biggest Drawbacks of Using Wiki as Knowledge Base Software

Make no mistake. Wiki software is an excellent collaboration tool that allows you to find, share, and store your company information. Among the pros of using...

By Christina Comben
monthly 2018 product update

Sep 3

August 2018 Product Update: Landing Page with Category Section, Customized Login Page Re-branding and Improvements

It is time for the Document360 August 2018 product update. Let us check out what features the team has brought about in this scorching month. Missed reading...

By Rochelle Saldanha

Aug 16

New Chrome “Not Secure” Warning has Consequences for Your Knowledge Base

You may have noticed a change in the Google Chrome browser very recently. This change governs how you see the domains of the sites you’re visiting in the...

By Catherine Heath
knowledge base tools

Aug 6

Online Knowledge Base Best Practices

Your clients prefer using an online knowledge base because they can get instant help when they need it, without phone calls, waiting time, or human...

By Christina Comben
monthly 2018 product update

Aug 3

July 2018 Product Update: Article Search in Portal, Category Manager Emoji Icons, and Improvements

Welcome to the Document360 July 2018 product update! It's that time of the month to take a step back to see what we have achieved as a team. Let's dive right...

By Sriram Hariharan

Jul 31

How to Integrate Your Self-service Support and One-on-one Support Successfully

One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies. They should work together to provide holistic customer...

By Catherine Heath

Jul 26

Why Document360 is better than INTERCOM Articles for Knowledgebase?

We’ve written this handy article comparing our SaaS knowledge base solution Document360 to Articles — an Intercom knowledge base software. In our...

By Catherine Heath
knowledge base tools

Jul 19

Top 5 Uses of Best Knowledge Base Tools for SaaS Product

Knowledge base tools are the future of customer support. 81 percent of all customers try taking care of matters themselves before reaching out to a live...

By Christina Comben