Blog

Document360 news, updates and best practices on knowledge base management

Apr 16

SaaS Knowledge Base Solutions: Are They Worth It?

Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wrestling with this issue. There’s a growing market for...

By Catherine Heath

Apr 11

Where Can I Get Ideas for My Knowledge Base?

One of the biggest excuses companies make for not adding an internal knowledge base to their website is that they don’t have the time to update it. They...

By Christina Comben

Apr 4

5 Excuses for Not Having Company Knowledge Base Software

In today’s fast-paced world, people want information and they want it immediately. That means they’ll no longer accept waiting on hold to speak to a...

By Christina Comben

Mar 30

Using WordPress as Knowledge Base: The Good, The Bad and The Ugly [Updated]

Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledge base is a fantastic source of free traffic and also leads...

By Catherine Heath

Mar 20

Super SEO Tactics to Optimize Your Knowledge Base for Search

1. The importance of knowledge base SEO Many companies have enthusiastically launched their customer support knowledge base – and neglected to optimize it...

By Catherine Heath

Mar 15

How to Create a Good Internal Knowledge Base

We all know the importance of choosing the right knowledge base software when it comes to customer service. But what we often forget is that our employees are...

By Christina Comben

Mar 8

7 Essential Features to Look for in a Knowledge Base Software

Churn. Ask any SaaS manager what their biggest business challenge is and they’ll probably tell you it’s keeping hold of customers. Losing customers is...

By Christina Comben

Feb 28

7 Common Mistakes to Avoid Writing SaaS Product Documentation

Documentation is absolutely essential for attracting and retaining customers to your SaaS product – but a surprising number of companies aren't getting it...

By Catherine Heath

Feb 22

Today’s Customers Prefer Self-service Over the Human Touch

Providing your SaaS product customers with self-service support means that you’re enabling them to complete tasks and troubleshoot problems by...

By Catherine Heath

Feb 14

Adapt the “Docs Like Code” Approach to Supercharge Your Product Knowledge Base

Heard of docs like code You probably have. In the last year, it experienced a surge in popularity, not least in the documentarian community itself. SaaS...

By Catherine Heath